In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.
Therefore, we plan an update of our PRODUCTION database on 27/02/2025, between 05:30 and 06:30 CET.
Impact on your PRODUCTION account:
The PRODUCTION environment will be unavailable for 20 seconds during the maintenance.
We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe
During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.
To minimize the impact on your business, all updates are always performed during off-peak time frames.
We apologise for any inconvenience resulting from the timing of this update
Please don't hesitate to contact us in case you have any questions. Posted on
Feb 12, 2025 - 12:03 CET
Please be informed about upcoming maintenance at Worldline.
The maintenance is announced for 03/03/2025 between 00:30 and 04:30 CET.
During the indicated period, your customers may experience slight interruptions with performing online transaction authorisations for all payment schemes (Bancontact, Maestro, Visa, Mastercard, Mastercard Debit and Visa Debit) via Worldline acquiring.
There is no action nor change required from your side.
Our team of experts will monitor all processes closely to ensure that all the maintenance activities are correctly executed and completed.
Thank you for your understanding, and we regret any inconvenience this may cause. Posted on
Feb 21, 2025 - 11:10 CET
Update -
We will be undergoing scheduled maintenance during this time.
Feb 21, 2025 - 16:19 CET
Scheduled -
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our PRODUCTION environment. Please be informed about upcoming maintenance at Worldline.
The maintenance is announced for 03/03/2025 between 08:00 and 17:00 CET.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CET.
Please forward this information to your technical department.
Feb 21, 2025 - 16:17 CET
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our PRODUCTION environment. Please be informed about upcoming maintenance at Worldline.
The maintenance is announced for 04/03/2025 between 08:00 and 17:00 CET.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CET.
Please forward this information to your technical department. Posted on
Feb 21, 2025 - 16:51 CET
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our PRODUCTION environment. Please be informed about upcoming maintenance at Worldline.
The maintenance is announced for 05/03/2025 between 08:00 and 17:00 CET (instead of 04/03/2025).
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CET.
Please forward this information to your technical department. Posted on
Feb 27, 2025 - 12:34 CET
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our PRODUCTION environment. Please be informed about upcoming maintenance at Worldline.
The maintenance is announced for 06/03/2025 between 08:00 and 17:00 CET.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CET.
Please forward this information to your technical department. Posted on
Feb 21, 2025 - 16:55 CET
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline TEST environment.
The upcoming maintenance is announced for 24/03/2025 between 08:00 and 17:00 CET.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CET.
Please forward this information to your technical department. Posted on
Mar 10, 2025 - 11:44 CET
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline TEST environment.
The maintenance is announced for 15/07/2025 between 08:00 and 17:00 CEST.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CEST.
Please forward this information to your technical department. Posted on
Jul 01, 2025 - 09:35 CEST
In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.
Please be informed that an update will take place to the TEST & Archives databases on 16/07/2025, between 14:30 and 15:30 CEST.
Impact on your TEST account: The TEST environment and the archives database will be unavailable for 20 seconds during the maintenance.
We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe.
During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.
To minimize the impact on your business, all updates are always performed during off-peak time frames.
We apologise for any inconvenience resulting from the timing of this update
Please don't hesitate to contact us in case you have any questions. Posted on
Jul 02, 2025 - 09:58 CEST
To provide our customers with the best online payment experience, we constantly invest in the capacity and functionalities of our platform.
Due to this, we wish to inform our clients and partners about load tests planned in our TEST environment.
The load test activities will take place on 23/07/2025 between 08:00 and 12:00 CEST.
We will take all possible measures to perform the testing activities without any impact on your business. However, slight interruptions might still occur for a short period of time in the connection to the payment systems in the TEST environment.
Please note that there is no impact on the Worldline PRODUCTION environment foreseen.
Thank you for your understanding and we apologize for any inconvenience this may cause you. Posted on
Jul 09, 2025 - 07:19 CEST
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline PRODUCTION environment.
The maintenance is announced for 24/07/2025 between 08:00 and 17:00 CEST.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CEST.
Please forward this information to your technical department. Posted on
Jul 10, 2025 - 09:00 CEST
Resolved -
Please be informed that a perturbation impacting VISA, Carte Bancaire, Mastercard, American Express 3-D Secure authentication occurred Today, (10/07/2025) between 11:09 and 11:56 CEST.
As a result, during this time frame, some of your customers may have received an error message and their transaction treated by VISA, Carte Bancaire, Mastercard, American Express may have ended in a status 0 (incomplete/invalid).
Depending on your account configuration: - your customers may have returned to the previous page to reattempt the payment with a different payment method or - the transaction may have been processed without 3-D Secure.
We apologise for any inconvenience caused.
Jul 10, 12:31 CEST
Identified -
We would like to inform you about an ongoing technical issue impacting VISA, Carte Bancaire, Mastercard 3-D Secure authentication as from Today, (10/07/2025) at 11:09 CEST.
This issue results in a number of transactions receiving a status 0 (Incomplete/invalid) or status 2 (Authorisation declined) due to the impossibility of performing a 3-D Secure check.
A dedicated team has been deployed to investigate the situation as a matter of urgency. An update will be provided shortly.
We appreciate your understanding of the matter.
Jul 10, 12:15 CEST
Completed -
The scheduled maintenance has been completed.
Jul 7, 17:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 08:00 CEST
Update -
We will be undergoing scheduled maintenance during this time.
Jun 23, 17:12 CEST
Scheduled -
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline PRODUCTION environment.
The maintenance is announced for 07/07/2025 between 08:00 and 17:00 CEST.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CEST.
Please forward this information to your technical department.
Jun 23, 17:11 CEST
Resolved -
Due to a technical issue, some of your transactions may have been set to an incomplete or invalid status between 25/06/2025 09:03 and 07/07/2025 12:44 CEST.
We confirm that as of 12:44 CEST on 07/07/2025, normal service has been resumed and your customers will now be able to make payments normally.
We regret the situation and any potential inconvenience.
Jul 7, 14:14 CEST
Identified -
Please be informed that due to an ongoing technical issue on 25/06/2025 since 09:03 CEST, some of your mobile transactions may be set to an incomplete or invalid status.
We are investigating the situation with the highest priority.
An update will be provided shortly.
We sincerely regret any potential inconvenience and appreciate your understanding of the matter.
Jul 4, 13:56 CEST
Resolved -
Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Le Credit Lyonnais on 04-07-2025 between 18:05 and 19:47 CEST.
We confirm that as of 19:47 CEST on 04-07-2025, normal service has been resumed and your customers will now be able to make payments normally.
We also confirm that the issue has an external responsibility (independent of Worldline).
Jul 4, 20:19 CEST
Identified -
We would like to inform you about an ongoing issue with from LCLJAVA_AH transaction processing as from 18:05 CEST on 04-07-2025.
We are investigating the situation with the highest priority. An update will be provided shortly.
We appreciate your understanding of the matter.
Jul 4, 18:45 CEST
Completed -
The scheduled maintenance has been completed.
Jul 3, 17:00 CEST
Scheduled -
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline PRODUCTION environment.
The maintenance is announced for 03/07/2025 between 08:00 and 17:00 CEST.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CEST.
Please forward this information to your technical department.
Jun 19, 12:50 CEST
Resolved -
Please be informed that a perturbation impacting VISA, Mastercard, Carte Bancaire and American Express 3-D Secure authentication occurred Today, (03/07/2025) between 08:35 and 09:54 CEST.
As a result, during this time frame, some of your customers may have received an error message and their transaction treated by VISA, Mastercard, Carte Bancaire and American Express may have ended in a status 0 (incomplete/invalid).
Depending on your account configuration: - your customers may have returned to the previous page to reattempt the payment with a different payment method or - the transaction may have been processed without 3-D Secure.
We also confirm that the issue has an external responsibility (independent of Worldline).
Jul 3, 10:30 CEST
Resolved -
Please be informed that you may have experienced complications performing maintenance operations (e.g., refunds, captures) on some of your cross-channel transactions on 01/07/2025 between 15:20 and 18:27 CEST.
You can resubmit the affected maintenance requests as the issue has been resolved since 01/07/2025 at 18:27 CEST.
If you do not use cross-channel payments, please ignore this communication.
We also confirm that the issue has an external responsibility (independent of Worldline).
Jul 2, 08:08 CEST
Identified -
You may experience complications performing maintenance operations (e.g. refunds, captures) on some of your cross-channel transactions from 15:20 CEST (01/07/2025).
You can resubmit the affected maintenance requests later, once the issue will be resolved.
If you do not use cross-channel payments, please ignore this communication.
We also confirm that the issue has an external responsibility (independent of Worldline).
Jul 1, 16:48 CEST
Completed -
The scheduled maintenance has been completed.
Jul 2, 06:30 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 05:30 CEST
Scheduled -
In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.
Therefore, we plan an update of our PRODUCTION database on 02/07/2025 (instead of 26/06/2025) between 05:30 and 06:30 CEST.
Impact on your PRODUCTION account:
The PRODUCTION environment will be unavailable for 20 seconds during the maintenance.
We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe.
During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.
We apologise for any inconvenience caused.
Jun 24, 15:09 CEST
Completed -
The scheduled maintenance has been completed.
Jul 1, 17:00 CEST
Scheduled -
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline TEST environment.
The maintenance is announced for 01/07/2025 between 08:00 and 17:00 CEST.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CEST.
Please forward this information to your technical department.
Jun 17, 10:27 CEST
Resolved -
Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Applepay, Visa, Mastercard and CB on 30-06-2025 between 19:09 and 21:59 CEST.
We confirm that as of 21:59 CEST on 30-06-2025, normal service has been resumed and your customers will now be able to make payments normally.
We regret the situation and any potential inconvenience.
Jun 30, 23:34 CEST
Resolved -
Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Société Générale, CIC Banque and BNP Paribas Today, (30/06/2025) between 09:28 and 09:46 CEST.
We confirm that as of 09:46 CEST Today, (30/06/2025), normal service has been resumed and your customers will now be able to make payments normally.
We also confirm that the issue has an external responsibility (independent of Worldline).
Jun 30, 10:09 CEST
Resolved -
Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via WorldPay on 27/06/2025 between 23:34 and 23:44 CEST.
We confirm that as of 23:44 CEST on 27/06/2025, normal service has been resumed and your customers will now be able to make payments normally.
We regret the situation and any potential inconvenience.
Jun 28, 01:04 CEST