In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.
Please be informed that an update will take place to the TEST & Archives databases on 18/03/2026, between 14:30 and 15:30 CET.
Impact on your TEST account:
The TEST environment and the archives database will be unavailable for 20 seconds during the maintenance.
We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe.
During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.
To minimize the impact on your business, all updates are always performed during off-peak time frames.
We apologise for any inconvenience resulting from the timing of this update
Please don't hesitate to contact us in case you have any questions. Posted on
Mar 04, 2026 - 08:48 CET
Please be informed that the previously announced maintenance at Worldline in the TEST environment, initially scheduled for 24/03/2026 between 03:00 and 04:30 CET, has been CANCELLED.
By this notification we wish to confirm that no related maintenance activities will take place during the above-mentioned timeframe.
Thank you for your understanding. Posted on
Mar 17, 2026 - 08:13 CET
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our TEST environment.
Therefore, we plan a maintenance activity which will take place in our TEST database on 24/03/2026 between 03:00 and 04:30 CET.
Impact on your TEST account:
The TEST environment might encounter slight interruptions expected to last less than a minute.
During the update, our dedicated team of experts will monitor all processes closely to ensure that the maintenance is successfully completed.
Please don't hesitate to contact us in case you have any questions.
Thank you for your understanding and we apologize for any inconvenience caused. Posted on
Mar 10, 2026 - 12:51 CET
In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.
Therefore, we plan an update of our PRODUCTION database on 26/03/2026, between 05:30 and 06:30 CET.
Impact on your PRODUCTION account:
The PRODUCTION environment will be unavailable for 20 seconds during the maintenance.
We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe
During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.
To minimize the impact on your business, all updates are always performed during off-peak time frames.
We apologise for any inconvenience resulting from the timing of this update
Please don't hesitate to contact us in case you have any questions. Posted on
Mar 12, 2026 - 08:17 CET
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline PRODUCTION environment.
The maintenance is announced for 26/03/2026 between 08:00 and 17:00 CET.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CET.
Please forward this information to your technical department. Posted on
Mar 13, 2026 - 14:38 CET
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline PRODUCTION environment.
The maintenance is announced for 30/03/2026 between 08:00 and 17:00 CEST.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CEST.
Please forward this information to your technical department. Posted on
Mar 13, 2026 - 14:43 CET
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline PRODUCTION environment.
The maintenance is announced for 01/04/2026 between 08:00 and 17:00 CEST.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CEST.
Please forward this information to your technical department. Posted on
Mar 18, 2026 - 08:47 CET
Resolved -
Please be informed that a perturbation impacting 3-D Secure authentication occurred on13/03/2026 between 15:07 and 17:13 CET.
As a result, during this time frame, some of your customers may have received an error message and their transaction may have ended in a status 0 (incomplete/invalid).
Depending on your account configuration: - your customers may have returned to the previous page to reattempt the payment with a different payment method or - the transaction may have been processed without 3-D Secure.
Mar 13, 18:09 CET
Identified -
We would like to inform you about an ongoing technical issue impacting 3-D Secure authentication as from 15:07 CET (13/03/2026).
This issue results in a number of transactions receiving a status 0 (Incomplete/invalid) or status 2 (Authorisation declined) due to the impossibility of performing a 3-D Secure check.
A dedicated team has been deployed to investigate the situation as a matter of urgency. An update will be provided shortly.
We appreciate your understanding of the matter.
Mar 13, 16:04 CET
Resolved -
Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Worldpay on 09/03/2026 between 14:31 and 15:00 CET.
We confirm that as of 15:00 CET on 09/03/2026, normal service has been resumed and your customers will now be able to make payments normally.
We regret the situation and any potential inconvenience.
Mar 9, 15:31 CET
Resolved -
Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via WorldPay between 06/03/2026 23:00 and 07/03/2026 00:36 CET.
We confirm that as of 07/03/2026 00:36 CET, normal service has been resumed and your customers will now be able to make payments normally.
We also confirm that the issue has an external responsibility (independent of Worldline).
Mar 9, 08:53 CET
Monitoring -
Please be informed that the technical interruption impacting WorldPay transactions processing is still ongoing.
We are in contact with the responsible external party and will update you as soon as the activity is restored to normal.
Mar 7, 00:38 CET
Identified -
We would like to inform you about an ongoing issue with WorldPay transaction processing as from 23:00 CET on 06/03/2026.
We are investigating the situation with the highest priority. An update will be provided shortly.
We appreciate your understanding of the matter.
Mar 6, 23:56 CET
Resolved -
We would like to inform you that your customers may have experienced time-outs or higher than expected latency for processing transactions between 23:10 05/03/2026 and 03:35 CET 06/03/2026.
All transactions that were not affected by a time-out have been successfully processed and have the correct statuses.
The service has been restored to normal operating conditions.
We sincerely regret any potential inconvenience and appreciate your understanding of the matter.
Mar 6, 08:00 CET
Investigating -
Please be informed that your customers might currently experience higher than expected latency in the processing of transactions and, potentially, a number of time-outs since 23:10 CET.
Our dedicated teams are working hard on this with the aim to restore the activity to normal operating conditions.
An update will be provided shortly.
We sincerely regret any potential inconvenience and appreciate your understanding and patience.
Mar 5, 00:00 CET
Resolved -
Please be informed that due to a technical issue, some of your customers might have been unable to make Bancontact payments online via Worldline Acquiring on 05/03/2026 between 03:46 and 09:45 CET.
We confirm that a workaround has been implemented by Worldline acquiring team and as of 09:45 CET on 05/03/2026, normal service has been resumed. Your customers are now able to make payments normally.
We regret the situation and any potential inconvenience.
Mar 5, 14:31 CET
Monitoring -
We would like to inform you that a fix has been implemented, and we are actively monitoring the situation to ensure full resolution.
An update will be provided shortly.
We apologise for any inconvenience caused.
Mar 5, 11:26 CET
Update -
We are continuing to work on a fix for this issue.
Mar 5, 09:20 CET
Update -
Please note that the service interruption with the processing of Bancontact and Worldline Acquiring transactions is still ongoing and new impact waves have been observed.
Worldline technical experts keep investigating the situation with the highest priority.
Thank you for your patience and we sincerely apologise for any potential inconvenience.
Update will follow upon outcome of our further investigation.
Mar 5, 09:19 CET
Identified -
We would like to inform you about an ongoing issue with Worldline Blue transaction processing as from 03:46 CET on 05/03/2026.
We are investigating the situation with the highest priority. An update will be provided shortly.
We appreciate your understanding of the matter.
Mar 5, 08:26 CET
Completed -
The scheduled maintenance has been completed.
Mar 5, 07:00 CET
Scheduled -
Please be informed that the maintenance at Worldline in the PRODUCTION environment, originally scheduled for 26/02/2026, has been POSTPONED.
The maintenance will now take place on 04/03/2026 between 18:00 and 05/03/2026 07:00 CET.
Impact on your PRODUCTION account:
The PRODUCTION environment will be unavailable for 20 seconds during the maintenance.
During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.
To minimize the impact on your business, all updates are always performed during off-peak time frames.
Please don't hesitate to contact us in case you have any questions.
Feb 25, 09:11 CET
Completed -
The scheduled maintenance has been completed.
Mar 4, 17:00 CET
Scheduled -
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline PRODUCTION environment.
The maintenance is announced for 04/03/2026 between 08:00 and 17:00 CET.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CET.
Please forward this information to your technical department.
Feb 18, 08:46 CET