In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.
Please be informed that an update will take place to the TEST & Archives databases on 17/09/2025, between 14:30 and 15:30 CEST.
Impact on your TEST account:
The TEST environment and the archives database will be unavailable for 20 seconds during the maintenance.
We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe.
During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.
To minimize the impact on your business, all updates are always performed during off-peak time frames.
We apologise for any inconvenience resulting from the timing of this update
Please don't hesitate to contact us in case you have any questions. Posted on
Sep 03, 2025 - 08:47 CEST
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline TEST environment.
The maintenance is announced for 22/09/2025 between 08:00 and 17:00 CEST.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CEST.
Please forward this information to your technical department. Posted on
Sep 08, 2025 - 08:01 CEST
Please be informed that the maintenance at Worldline in the PRODUCTION environment, originally scheduled for 16 and 17 September, has been POSTPONED.
The maintenance will now take place on 23 and 24, September between 08:00 and 10:00 CEST on both days. To ensure our online payment platform remains secure, reliable, and innovative, we periodically update our test and production environments with the latest security enhancements.
Monitoring of the changes will start at 08:00 CEST on 23/09/2025 and end at 16:00 CEST on 24/09/2025. This schedule enables monitoring and any necessary follow-up actions
During the above timeframes, your customers may experience minor interruptions in the connection to the payment systems. Our team of experts will be closely monitoring the environment throughout the entire maintenance window to ensure a smooth process.
Please forward this information to your technical department.
Thank you for your understanding and cooperation. Posted on
Sep 10, 2025 - 11:44 CEST
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline TEST environment.
The maintenance is announced for 24/09/2025 between 08:00 and 17:00 CEST.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CEST.
Please forward this information to your technical department. Posted on
Sep 10, 2025 - 08:54 CEST
In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.
Therefore, we plan an update of our PRODUCTION database on 25/09/2025, between 05:30 and 06:30 CEST.
Impact on your PRODUCTION account:
The PRODUCTION environment will be unavailable for 20 seconds during the maintenance.
We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe
During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.
To minimize the impact on your business, all updates are always performed during off-peak time frames.
We apologise for any inconvenience resulting from the timing of this update
Please don't hesitate to contact us in case you have any questions. Posted on
Sep 11, 2025 - 09:34 CEST
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline PRODUCTION environment.
The maintenance is announced for 29/09/2025 between 08:00 and 17:00 CEST.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CEST.
Please forward this information to your technical department. Posted on
Sep 15, 2025 - 09:21 CEST
Resolved -
Please be informed that a perturbation impacting Bancontact 3-D Secure authentication occurred on 15/09/2025 between 14:25 CEST and 15:42 CEST.
As a result, during this time frame, some of your customers may have received an error message and their transaction treated by Bancontact may have ended in a status 0 (incomplete/invalid).
Depending on your account configuration: - your customers may have returned to the previous page to reattempt the payment with a different payment method or - the transaction may have been processed without 3-D Secure.
Sep 15, 16:27 CEST
Identified -
We would like to inform you about an ongoing technical issue impacting Bancontact 3-D Secure authentication as from 14:25 CEST (15/09/2025).
This issue results in a number of transactions receiving a status 0 (Incomplete/invalid) or status 2 (Authorisation declined) due to the impossibility of performing a 3-D Secure check.
A dedicated team has been deployed to investigate the situation as a matter of urgency. An update will be provided shortly.
We appreciate your understanding of the matter.
Sep 15, 15:02 CEST
Completed -
The scheduled maintenance has been completed.
Sep 15, 14:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 08:00 CEST
Scheduled -
Please be informed about an upcoming maintenance at Worldline related to some acquirers you are working with. The main maintenance activities are scheduled for 15/09/2025 between 08:00 to 14:00 CEST.
Please note that our team of experts will continue monitoring and performing necessary follow-up actions until required.
During this period, you may experience slight interruptions in the cancellation of transactions. However, we would like to confirm that there is no action nor change required on your side. As a result of this maintenance, the status updates for cancel operations will be provided more promptly.
Rest assured that our team of experts will monitor all processes closely to ensure that all the maintenance activities are correctly executed and will act immediately and even roll back the update, should anything unforeseen occur.
Thank you for your understanding and patience.
Sep 1, 09:18 CEST
Resolved -
Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Worldline Acquirer on 15/09/2025 between 11:03 and 11:13 CEST.
We confirm that as of 11:13 CEST on 15/09/2025, normal service has been resumed and your customers will now be able to make payments normally.
We regret the situation and any potential inconvenience.
Sep 15, 11:46 CEST
Resolved -
We would like to inform you that your customers may have experienced time-outs or higher than expected latency for processing transactions between 04:17 CEST and 04:37 CEST 11-09-2025.
All transactions that were not affected by a time-out have been successfully processed and have the correct statuses.
The service has been restored to normal operating conditions.
We sincerely regret any potential inconvenience and appreciate your understanding of the matter.
Sep 11, 05:37 CEST
Resolved -
Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Worldline Acquirer on 09/09/2025 between 15:09 and 16:50 CEST.
We confirm that as of 16:50 CEST on 09/09/2025, normal service has been resumed and your customers will now be able to make payments normally.
We regret the situation and any potential inconvenience.
Sep 9, 17:30 CEST
Identified -
We would like to inform you about an ongoing issue with Worldline Acquirer transaction processing (an increase in declined captures) as from 15:09 CEST on 09/09/2025.
We are investigating the situation with the highest priority. An update will be provided shortly.
We appreciate your understanding of the matter.
Sep 9, 16:45 CEST
Completed -
The scheduled maintenance has been completed.
Sep 8, 17:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 08:00 CEST
Scheduled -
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline PRODUCTION environment.
The maintenance is announced for 08/09/2025 between 08:00 and 17:00 CEST.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CEST.
Please forward this information to your technical department.
Aug 25, 11:11 CEST
Resolved -
Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Worldline Acquiring on 08/09/2025 between 12:08 and 14:40 CEST.
We confirm that as of 14:40 CEST on 08/09/2025, normal service has been resumed and your customers are now able to make payments as expected.
We apologise for any inconvenience caused.
Sep 8, 16:01 CEST
Completed -
The scheduled maintenance has been completed.
Sep 8, 11:07 CEST
Update -
We will be undergoing scheduled maintenance during this time.
Feb 21, 16:19 CET
Scheduled -
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our PRODUCTION environment. Please be informed about upcoming maintenance at Worldline.
The maintenance is announced for 03/03/2025 between 08:00 and 17:00 CET.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CET.
Please forward this information to your technical department.
Feb 21, 16:17 CET
Completed -
The scheduled maintenance has been completed.
Sep 8, 11:06 CEST
Scheduled -
Please be informed about upcoming maintenance at Worldline.
The maintenance is announced for 03/03/2025 between 00:30 and 04:30 CET.
During the indicated period, your customers may experience slight interruptions with performing online transaction authorisations for all payment schemes (Bancontact, Maestro, Visa, Mastercard, Mastercard Debit and Visa Debit) via Worldline acquiring.
There is no action nor change required from your side.
Our team of experts will monitor all processes closely to ensure that all the maintenance activities are correctly executed and completed.
Thank you for your understanding, and we regret any inconvenience this may cause.
Feb 21, 11:10 CET
Completed -
The scheduled maintenance has been completed.
Sep 8, 11:06 CEST
Scheduled -
In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.
Therefore, we plan an update of our PRODUCTION database on 27/02/2025, between 05:30 and 06:30 CET.
Impact on your PRODUCTION account:
The PRODUCTION environment will be unavailable for 20 seconds during the maintenance.
We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe
During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.
To minimize the impact on your business, all updates are always performed during off-peak time frames.
We apologise for any inconvenience resulting from the timing of this update
Please don't hesitate to contact us in case you have any questions.
Feb 12, 12:03 CET
Completed -
The scheduled maintenance has been completed.
Sep 8, 11:06 CEST
Scheduled -
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our PRODUCTION environment. Please be informed about upcoming maintenance at Worldline.
The maintenance is announced for 04/03/2025 between 08:00 and 17:00 CET.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CET.
Please forward this information to your technical department.
Feb 21, 16:51 CET
Completed -
The scheduled maintenance has been completed.
Sep 8, 11:06 CEST
Scheduled -
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our PRODUCTION environment. Please be informed about upcoming maintenance at Worldline.
The maintenance is announced for 05/03/2025 between 08:00 and 17:00 CET (instead of 04/03/2025).
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CET.
Please forward this information to your technical department.
Feb 27, 12:34 CET
Completed -
The scheduled maintenance has been completed.
Sep 8, 11:05 CEST
Scheduled -
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our PRODUCTION environment. Please be informed about upcoming maintenance at Worldline.
The maintenance is announced for 06/03/2025 between 08:00 and 17:00 CET.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CET.
Please forward this information to your technical department.
Feb 21, 16:55 CET
Completed -
The scheduled maintenance has been completed.
Sep 8, 11:04 CEST
Scheduled -
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline TEST environment.
The upcoming maintenance is announced for 24/03/2025 between 08:00 and 17:00 CET.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CET.
Please forward this information to your technical department.
Mar 10, 11:44 CET
Resolved -
Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via some UK acquirers between 04/09/2025 17:30 and 05/09/2025 14:40 CEST.
We confirm that as of 14:40 CEST on 05/09/2025, normal service has been resumed and your customers will now be able to make payments normally.
We also confirm the issue has an external responsibility (independent of Worldline)
Sep 8, 10:23 CEST
Update -
We would like to inform you that the issue with UK acquirers transaction processing as from 17:30 CEST on 04/09/2025, is still ongoing.
We are continuing the investigation of the situation with the highest priority. An update will be provided shortly.
We appreciate your understanding of the matter.
Sep 5, 16:30 CEST
Identified -
We would like to inform you about an ongoing issue with UK acquirers transaction processing as from 17:30 CEST on 04/09/2025.
We are investigating the situation with the highest priority. An update will be provided shortly.
We appreciate your understanding of the matter.
Sep 4, 18:30 CEST
Completed -
The scheduled maintenance has been completed.
Sep 4, 17:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 08:00 CEST
Scheduled -
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline PRODUCTION environment.
The maintenance is announced for 04/09/2025 between 08:00 and 17:00 CEST.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CEST.
Please forward this information to your technical department.
Aug 21, 13:17 CEST