Resolved -
Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Bancontact on 09/12/2025 between 13:06 and 20:53 CET.
We confirm that as of 20:53 CET on 09/12/2025, normal service has been resumed and your customers will now be able to make payments normally.
We regret the situation and any potential inconvenience.
Dec 9, 21:33 CET
Identified -
We would like to inform you about an ongoing issue with BCMC transaction processing as from 13:06 CET on 09/12/2025.
We are investigating the situation with the highest priority. An update will be provided shortly.
We appreciate your understanding of the matter.
Dec 9, 18:52 CET
Completed -
The scheduled maintenance has been completed.
Dec 9, 17:00 CET
Scheduled -
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline PRODUCTION environment.
The maintenance is announced to take place between 09/12/2025 at 23:59 and 10/12/2025 at 07:00 CET.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 07:00 CET on 10/12/2025.
Please forward this information to your technical department.
Nov 25, 08:19 CET
Completed -
The scheduled maintenance has been completed.
Dec 4, 17:00 CET
Scheduled -
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline PRODUCTION environment.
The maintenance is announced for 04/12/2025 between 08:00 and 17:00 CET.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CET.
Please forward this information to your technical department.
Nov 20, 09:06 CET
Resolved -
Due to a technical problem your customers might have experienced problems to perform transactions using the Worldline platform between 05:40 and 05:46 CET Today, (04/12/2025).
Our technical teams have identified the cause of this disruption and the problem has been resolved at 05:46 CET.
We apologise for any inconvenience.
Dec 4, 08:05 CET
Identified -
We would like to inform you that we observed temporary perturbations in processing payments on the Worldline (WLOP) platform.
A dedicated team has been deployed to investigate the situation as a matter of urgency with the aim to restore the activity to normal operating conditions.
An update will be provided shortly.
We sincerely regret any potential inconvenience and appreciate your understanding and patience.
Dec 4, 05:40 CET
Completed -
The scheduled maintenance has been completed.
Dec 4, 06:30 CET
Scheduled -
In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.
Therefore, we plan an update of our PRODUCTION database on 04/12/2025, between 05:30 and 06:30 CET.
Impact on your PRODUCTION account:
The PRODUCTION environment will be unavailable for 20 seconds during the maintenance.
We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe
During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.
To minimize the impact on your business, all updates are always performed during off-peak time frames.
We apologise for any inconvenience resulting from the timing of this update
Please don't hesitate to contact us in case you have any questions.
Nov 20, 09:11 CET