Worldline Online Payments Platform

All Systems Operational

Acquiring solutions Operational
90 days ago
100.0 % uptime
Today
AIB Operational
ANZ Bank Operational
Arkea Operational
Aurora Operational
Banque Postale Operational
Bambora Operational
Banco Sabadell Operational
Banque Populaire, Caisse d'Epargne, BRED Operational
Barclays Operational
BBVA Operational
BNG Bank Operational
BNL Positivity Operational
BNP Paribas Operational
BS Payone Operational
Caisse d’Epargne Operational
Caixa Catalunya Operational
Card Complete Operational
Carrefour Banque Operational
Cielo Operational
CMI Operational
Crédit du Nord Operational
Chase Paymentech Operational
Crédit Agricole Operational
Crédit Mutuel, CIC, BECM Operational
COFIDIS Operational
Cofinoga Operational
Concardis Operational
Elavon Operational
Europabank Operational
European Merchant Services (EMS) Operational
Evo Payments Operational
First Data (Merchant Solutions) Operational
Global Payments Operational
HSBC Operational
Ikano Operational
Intersolve Operational
ING Operational
JCB Operational
La Caixa Operational
La Poste Operational
LCL Operational
Limonetik Operational
Lloyd Operational
M&S Bank Operational
Nexi Operational
Paysquare BV Operational
PostFinance Operational
Redsys Operational
90 days ago
100.0 % uptime
Today
Santander Operational
SBSA Operational
SIX Payment Services Operational
Société Générale Operational
Teller (Nets) Operational
Trésor Public - Banque de France Operational
Unicre Operational
UOB Operational
Westpac Operational
Wirecard AG Operational
Worldline Operational
WorldPay Operational
Worldline Fraud expert service Operational
Portals & reporting Operational
SMB Merchant Portal Operational
Back Office Ogone Operational
MyPerformance Operational
Financial clearing and settlement service (Collect) Operational
Support Site (https://epayments-support.ingenico.com/) Operational
Payment methods solutions Operational
AIRPLUS Operational
AliPay Operational
American Express Operational
Apple Pay Operational
Bancontact Operational
Belfius Direct Net Operational
Carte bancaire Operational
CBC / KBC Online Operational
Cetelem Operational
Diners Club Operational
DISCOVER Operational
EPS Operational
Facilipay Operational
Gift Cards ? Operational
Giropay Operational
iDEAL Operational
ING Home'Pay Operational
JCB Operational
Klarna Operational
Maestro Operational
M&S Budget Card Operational
M&S Charge Card Operational
M&S Credit Card Operational
M&S Debit Card Operational
Mastercard Operational
Multibanco Operational
PassES Operational
PayPal Operational
Paysafecard Operational
PostFinance E-finance Operational
PostFinance Card Operational
SEPA Direct Debit Operational
Sofinco Operational
SOFORT Banking Operational
Spirit Of Cadeau Operational
TWINT Operational
VISA Operational
Payment integrations Operational
Direct Server to server API Operational
Direct Client API Operational
Direct Hosted Payment Pages Operational
Direct Hosted Tokenization Pages Operational
Worldline Batch transaction processing Operational
Worldline e-Terminal Operational
Worldline Ecommerce Payment Pages Operational
Worldline DirectLink API's Operational
Worldline FlexCheckout Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Update of our PRODUCTION database 27/02/2025 Feb 27, 2025 05:30-06:30 CET

In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.

Therefore, we plan an update of our PRODUCTION database on 27/02/2025, between 05:30 and 06:30 CET.

Impact on your PRODUCTION account:

The PRODUCTION environment will be unavailable for 20 seconds during the maintenance.

We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe

During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.

To minimize the impact on your business, all updates are always performed during off-peak time frames.

We apologise for any inconvenience resulting from the timing of this update

Please don't hesitate to contact us in case you have any questions.

Posted on Feb 12, 2025 - 12:03 CET

Planned maintenance at Worldline: slight interruptions possible Mar 3, 2025 00:30-04:30 CET

Please be informed about upcoming maintenance at Worldline.

The maintenance is announced for 03/03/2025 between 00:30 and 04:30 CET.

During the indicated period, your customers may experience slight interruptions with performing online transaction authorisations for all payment schemes (Bancontact, Maestro, Visa, Mastercard, Mastercard Debit and Visa Debit) via Worldline acquiring.

There is no action nor change required from your side.

Our team of experts will monitor all processes closely to ensure that all the maintenance activities are correctly executed and completed.

Thank you for your understanding, and we regret any inconvenience this may cause.

Posted on Feb 21, 2025 - 11:10 CET

Planned maintenance at Worldline: No impact foreseen Mar 3, 2025 08:00-17:00 CET

Update - We will be undergoing scheduled maintenance during this time.
Feb 21, 2025 - 16:19 CET
Scheduled - In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our PRODUCTION environment.
Please be informed about upcoming maintenance at Worldline.

The maintenance is announced for 03/03/2025 between 08:00 and 17:00 CET.

No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CET.

Please forward this information to your technical department.

Feb 21, 2025 - 16:17 CET

Planned maintenance at Worldline: No impact foreseen Mar 4, 2025 08:00-17:00 CET

In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our PRODUCTION environment.
Please be informed about upcoming maintenance at Worldline.

The maintenance is announced for 04/03/2025 between 08:00 and 17:00 CET.

No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CET.

Please forward this information to your technical department.

Posted on Feb 21, 2025 - 16:51 CET

Update: Planned maintenance at Worldline: No impact foreseen Mar 5, 2025 08:00-17:00 CET

In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our PRODUCTION environment.
Please be informed about upcoming maintenance at Worldline.

The maintenance is announced for 05/03/2025 between 08:00 and 17:00 CET (instead of 04/03/2025).

No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CET.

Please forward this information to your technical department.

Posted on Feb 27, 2025 - 12:34 CET

Planned maintenance at Worldline: No impact foreseen Mar 6, 2025 08:00-17:00 CET

In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our PRODUCTION environment.
Please be informed about upcoming maintenance at Worldline.

The maintenance is announced for 06/03/2025 between 08:00 and 17:00 CET.

No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CET.

Please forward this information to your technical department.

Posted on Feb 21, 2025 - 16:55 CET

Planned maintenance at Worldline: No impact foreseen Mar 24, 2025 08:00-17:00 CET

In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline TEST environment.

The upcoming maintenance is announced for 24/03/2025 between 08:00 and 17:00 CET.

No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CET.

Please forward this information to your technical department.

Posted on Mar 10, 2025 - 11:44 CET

Planned maintenance at Worldline: No impact foreseen Sep 4, 2025 08:00-17:00 CEST

In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline PRODUCTION environment.

The maintenance is announced for 04/09/2025 between 08:00 and 17:00 CEST.

No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CEST.

Please forward this information to your technical department.

Posted on Aug 21, 2025 - 13:17 CEST

Planned maintenance at Worldline: No impact foreseen Sep 8, 2025 08:00-17:00 CEST

In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline PRODUCTION environment.

The maintenance is announced for 08/09/2025 between 08:00 and 17:00 CEST.

No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CEST.

Please forward this information to your technical department.

Posted on Aug 25, 2025 - 11:11 CEST

Planned maintenance at Worldline for acquirers you work with: Slight interruptions possible Sep 15, 2025 08:00-14:00 CEST

Please be informed about an upcoming maintenance at Worldline related to some acquirers you are working with. The main maintenance activities are scheduled for 15/09/2025 between 08:00 to 14:00 CEST.

Please note that our team of experts will continue monitoring and performing necessary follow-up actions until required.

During this period, you may experience slight interruptions in the cancellation of transactions. However, we would like to confirm that there is no action nor change required on your side. As a result of this maintenance, the status updates for cancel operations will be provided more promptly.

Rest assured that our team of experts will monitor all processes closely to ensure that all the maintenance activities are correctly executed and will act immediately and even roll back the update, should anything unforeseen occur.

Thank you for your understanding and patience.

Posted on Sep 01, 2025 - 09:18 CEST

Planned maintenance at Worldline: slight interruptions possible Sep 16, 2025 08:00 - Sep 17, 2025 10:00 CEST

Please be informed about upcoming maintenance at Worldline.

The maintenance is announced to take place between 16/09/2025 at 08:00 and 17/09/2025 at 10:00 CEST.

During the indicated period your customers may experience slight interruptions in the connection to the payment systems.

Please forward this information to your technical department.

Posted on Sep 02, 2025 - 08:54 CEST

Update of our TEST & Archives database on 17/09/2025 Sep 17, 2025 14:30-15:30 CEST

In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.

Please be informed that an update will take place to the TEST & Archives databases on 17/09/2025, between 14:30 and 15:30 CEST.

Impact on your TEST account:

The TEST environment and the archives database will be unavailable for 20 seconds during the maintenance.

We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe.

During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.

To minimize the impact on your business, all updates are always performed during off-peak time frames.

We apologise for any inconvenience resulting from the timing of this update

Please don't hesitate to contact us in case you have any questions.

Posted on Sep 03, 2025 - 08:47 CEST
Sep 3, 2025

No incidents reported today.

Sep 2, 2025

No incidents reported.

Sep 1, 2025
Completed - The scheduled maintenance has been completed.
Sep 1, 17:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 08:00 CEST
Scheduled - In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline PRODUCTION environment.

The maintenance is announced for 01/09/2025 between 08:00 and 17:00 CEST.

No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CEST.

Please forward this information to your technical department.

Aug 18, 08:21 CEST
Completed - The scheduled maintenance has been completed.
Sep 1, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 23:00 CEST
Scheduled - Please be informed that during the night of Sunday 31 August to Monday 1 September 2025, some maintenance work will be carried out on Worldline's electronic payment network. This intervention is scheduled between 23:30 and 05:00 CEST.

During this intervention, it might be possible that some electronic payments with Bancontact or international cards (Maestro, Mastercard, Debit Mastercard, Visa, and Visa Debit) can't be made in physical and online shops as well as in gas stations in Belgium.

These operations are planned regularly in order to assure the continuity of service and guarantee an optimal quality.

We thank you for your understanding.

Aug 28, 13:29 CEST
Aug 31, 2025
Resolved - Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via French acquirers processing on 30-08-2025 between 16:56 and 20:15 CEST.

We confirm that as of 20:15 CEST on 30-08-2025, normal service has been resumed and your customers will now be able to make payments normally.

We regret the situation and any potential inconvenience.

Aug 31, 12:58 CEST
Identified - We would like to inform you about an ongoing issue with French acquirers processing as from 16:55:00 CEST on 2025/08/30.

We are investigating the situation with the highest priority. An update will be provided shortly.

We appreciate your understanding of the matter.

Aug 30, 19:55 CEST
Aug 30, 2025
Aug 29, 2025
Resolved - Please be informed that your customers may have experienced perturbations performing transactions using the Worldline (WLOP) platform as from 19:15 CEST (29/08/2025).

We are pleased to announce that the system returned to normal operating conditions at 19:35 CEST.

We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

Aug 29, 20:54 CEST
Resolved - Due to a technical issue, some of your transactions may have been set to an incomplete or invalid status between 10:45 and 12:12 CEST on 29/08/2025.

We confirm that as of 12:12 CEST on 29/08/2025, normal service has been resumed and your customers will now be able to make payments normally.

We regret the situation and any potential inconvenience.

Aug 29, 13:09 CEST
Aug 28, 2025
Resolved - Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Worldpay_ah on 28/08/2025 between 19:39 and 20:28 CEST.

We confirm that as of 20:28 CEST on 28/08/2025, normal service has been resumed and your customers will now be able to make payments normally.

We also confirm that the issue has an external responsibility (independent of Worldline).

Aug 28, 20:46 CEST
Identified - We would like to inform you about an ongoing issue with Worldpay_ah transaction processing as from 19:39 CEST on 28-08-2025.

We are investigating the situation with the highest priority. An update will be provided shortly.

We appreciate your understanding of the matter.

Aug 28, 20:24 CEST
Completed - The scheduled maintenance has been completed.
Aug 28, 06:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 05:30 CEST
Scheduled - In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.

Therefore, we plan an update of our PRODUCTION database on 28/08/2025, between 05:30 and 06:30 CEST.

Impact on your PRODUCTION account:

The PRODUCTION environment will be unavailable for 20 seconds during the maintenance.

We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe

During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.

To minimize the impact on your business, all updates are always performed during off-peak time frames.

We apologise for any inconvenience resulting from the timing of this update

Please don't hesitate to contact us in case you have any questions.

Aug 14, 19:48 CEST
Aug 27, 2025
Completed - The scheduled maintenance has been completed.
Aug 27, 17:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 08:00 CEST
Scheduled - In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline TEST environment.

The maintenance is announced for 27/08/2025 between 08:00 and 17:00 CEST.

No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CEST.

Please forward this information to your technical department.

Aug 13, 09:44 CEST
Completed - The scheduled maintenance has been completed.
Aug 27, 08:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 07:30 CEST
Scheduled - Please be informed about a maintenance planned at Worldline.

The maintenance activities will take place in one of our datacenters on 27/08/2025 between 07:30 and 08:30 CEST.

There is no impact foreseen in the PRODUCTION environment.

The maintenance will not affect payments processing and there is no action nor change required from your side.

Our team of experts will monitor all processes closely to ensure that all the maintenance activities are correctly executed and completed.

Thank you for your understanding.

Aug 13, 09:58 CEST
Aug 26, 2025

No incidents reported.

Aug 25, 2025
Completed - The scheduled maintenance has been completed.
Aug 25, 17:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 08:00 CEST
Scheduled - In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline TEST environment.

The maintenance is announced for 25/08/2025 between 08:00 and 17:00 CEST.

No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CEST.

Please forward this information to your technical department.

Aug 11, 16:13 CEST
Resolved - Due to a technical issue, some of your transactions may have been set to an incomplete or invalid status between 14:16 CEST and 14:50 CEST on 25/08/2025.

We confirm that as of 14:50 CEST on 25/08/2025, normal service has been resumed and your customers will now be able to make payments normally.

We also confirm that the issue has an external responsibility (independent of Worldline).

Aug 25, 15:05 CEST
Identified - Please be informed that due to an ongoing technical issue on 25/08/2025 since 14:16 CEST, some of your transactions may be set to an incomplete or invalid status.

We are investigating the situation with the highest priority.

An update will be provided shortly.

We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

Aug 25, 14:55 CEST
Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025
Resolved - Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Direct on 22/08/2025 between 14:00 and 14:35 CEST.

We confirm that as of 14:35 CEST on 22/08/2025, normal service has been resumed and your customers will now be able to make payments normally.

We regret the situation and any potential inconvenience.

Aug 22, 15:23 CEST
Identified - We would like to inform you about an ongoing issue with Direct transaction processing as from 14:10 CEST on 22/08/2025.

We are investigating the situation with the highest priority. An update will be provided shortly.

We appreciate your understanding of the matter.

Aug 22, 14:49 CEST
Aug 21, 2025
Resolved - Please be informed that due to a technical issue, some of your customers might have experienced issues with BNP Paribas transactions reporting between 07/08/2025 09:00 and 21/08/2025 14:25 CEST.

As a result, the affected transactions were visible in the "pending" status in the Back Office until acknowledgement files from the acquirer were received.
However, please note that there was no financial impact on your business - the issue concerned only the status visible in the Back Office.

We confirm that as of 14:25 CEST on 21/08/2025, normal service has been resumed and transactions are now visible in their final status.

We regret the situation and any potential inconvenience.

Aug 21, 15:07 CEST
Identified - We would like to inform you about an ongoing issue with BNP transaction processing as from 09:00 CEST on 07/08/2025.

We are investigating the situation with the highest priority. An update will be provided shortly. As for now, we can confirm that there is no financial impact for the merchants.

We appreciate your understanding of the matter.

Aug 19, 10:24 CEST
Aug 20, 2025
Completed - The scheduled maintenance has been completed.
Aug 20, 15:30 CEST
Scheduled - In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.

Please be informed that an update will take place to the TEST & Archives databases on 20/08/2025, between 14:30 and 15:30 CEST.

Impact on your TEST account:

The TEST environment and the archives database will be unavailable for 20 seconds during the maintenance.

We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe.

During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.

To minimize the impact on your business, all updates are always performed during off-peak time frames.

We apologise for any inconvenience resulting from the timing of this update

Please don't hesitate to contact us in case you have any questions.

Aug 6, 08:14 CEST