In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.
Therefore, we plan an update of our PRODUCTION database on 27/02/2025, between 05:30 and 06:30 CET.
Impact on your PRODUCTION account:
The PRODUCTION environment will be unavailable for 20 seconds during the maintenance.
We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe
During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.
To minimize the impact on your business, all updates are always performed during off-peak time frames.
We apologise for any inconvenience resulting from the timing of this update
Please don't hesitate to contact us in case you have any questions. Posted on
Feb 12, 2025 - 12:03 CET
Please be informed about upcoming maintenance at Worldline.
The maintenance is announced for 03/03/2025 between 00:30 and 04:30 CET.
During the indicated period, your customers may experience slight interruptions with performing online transaction authorisations for all payment schemes (Bancontact, Maestro, Visa, Mastercard, Mastercard Debit and Visa Debit) via Worldline acquiring.
There is no action nor change required from your side.
Our team of experts will monitor all processes closely to ensure that all the maintenance activities are correctly executed and completed.
Thank you for your understanding, and we regret any inconvenience this may cause. Posted on
Feb 21, 2025 - 11:10 CET
Update -
We will be undergoing scheduled maintenance during this time.
Feb 21, 2025 - 16:19 CET
Scheduled -
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our PRODUCTION environment. Please be informed about upcoming maintenance at Worldline.
The maintenance is announced for 03/03/2025 between 08:00 and 17:00 CET.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CET.
Please forward this information to your technical department.
Feb 21, 2025 - 16:17 CET
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our PRODUCTION environment. Please be informed about upcoming maintenance at Worldline.
The maintenance is announced for 04/03/2025 between 08:00 and 17:00 CET.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CET.
Please forward this information to your technical department. Posted on
Feb 21, 2025 - 16:51 CET
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our PRODUCTION environment. Please be informed about upcoming maintenance at Worldline.
The maintenance is announced for 05/03/2025 between 08:00 and 17:00 CET (instead of 04/03/2025).
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CET.
Please forward this information to your technical department. Posted on
Feb 27, 2025 - 12:34 CET
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our PRODUCTION environment. Please be informed about upcoming maintenance at Worldline.
The maintenance is announced for 06/03/2025 between 08:00 and 17:00 CET.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CET.
Please forward this information to your technical department. Posted on
Feb 21, 2025 - 16:55 CET
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline TEST environment.
The upcoming maintenance is announced for 24/03/2025 between 08:00 and 17:00 CET.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CET.
Please forward this information to your technical department. Posted on
Mar 10, 2025 - 11:44 CET
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline PRODUCTION environment.
The maintenance is announced for 04/09/2025 between 08:00 and 17:00 CEST.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CEST.
Please forward this information to your technical department. Posted on
Aug 21, 2025 - 13:17 CEST
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline PRODUCTION environment.
The maintenance is announced for 08/09/2025 between 08:00 and 17:00 CEST.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CEST.
Please forward this information to your technical department. Posted on
Aug 25, 2025 - 11:11 CEST
Please be informed about an upcoming maintenance at Worldline related to some acquirers you are working with. The main maintenance activities are scheduled for 15/09/2025 between 08:00 to 14:00 CEST.
Please note that our team of experts will continue monitoring and performing necessary follow-up actions until required.
During this period, you may experience slight interruptions in the cancellation of transactions. However, we would like to confirm that there is no action nor change required on your side. As a result of this maintenance, the status updates for cancel operations will be provided more promptly.
Rest assured that our team of experts will monitor all processes closely to ensure that all the maintenance activities are correctly executed and will act immediately and even roll back the update, should anything unforeseen occur.
Thank you for your understanding and patience. Posted on
Sep 01, 2025 - 09:18 CEST
In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.
Please be informed that an update will take place to the TEST & Archives databases on 17/09/2025, between 14:30 and 15:30 CEST.
Impact on your TEST account:
The TEST environment and the archives database will be unavailable for 20 seconds during the maintenance.
We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe.
During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.
To minimize the impact on your business, all updates are always performed during off-peak time frames.
We apologise for any inconvenience resulting from the timing of this update
Please don't hesitate to contact us in case you have any questions. Posted on
Sep 03, 2025 - 08:47 CEST
Completed -
The scheduled maintenance has been completed.
Sep 1, 17:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 08:00 CEST
Scheduled -
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline PRODUCTION environment.
The maintenance is announced for 01/09/2025 between 08:00 and 17:00 CEST.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CEST.
Please forward this information to your technical department.
Aug 18, 08:21 CEST
Completed -
The scheduled maintenance has been completed.
Sep 1, 05:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 23:00 CEST
Scheduled -
Please be informed that during the night of Sunday 31 August to Monday 1 September 2025, some maintenance work will be carried out on Worldline's electronic payment network. This intervention is scheduled between 23:30 and 05:00 CEST.
During this intervention, it might be possible that some electronic payments with Bancontact or international cards (Maestro, Mastercard, Debit Mastercard, Visa, and Visa Debit) can't be made in physical and online shops as well as in gas stations in Belgium.
These operations are planned regularly in order to assure the continuity of service and guarantee an optimal quality.
We thank you for your understanding.
Aug 28, 13:29 CEST
Resolved -
Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via French acquirers processing on 30-08-2025 between 16:56 and 20:15 CEST.
We confirm that as of 20:15 CEST on 30-08-2025, normal service has been resumed and your customers will now be able to make payments normally.
We regret the situation and any potential inconvenience.
Aug 31, 12:58 CEST
Identified -
We would like to inform you about an ongoing issue with French acquirers processing as from 16:55:00 CEST on 2025/08/30.
We are investigating the situation with the highest priority. An update will be provided shortly.
We appreciate your understanding of the matter.
Aug 30, 19:55 CEST
Resolved -
Please be informed that your customers may have experienced perturbations performing transactions using the Worldline (WLOP) platform as from 19:15 CEST (29/08/2025).
We are pleased to announce that the system returned to normal operating conditions at 19:35 CEST.
We sincerely regret any potential inconvenience and appreciate your understanding of the matter.
Aug 29, 20:54 CEST
Resolved -
Due to a technical issue, some of your transactions may have been set to an incomplete or invalid status between 10:45 and 12:12 CEST on 29/08/2025.
We confirm that as of 12:12 CEST on 29/08/2025, normal service has been resumed and your customers will now be able to make payments normally.
We regret the situation and any potential inconvenience.
Aug 29, 13:09 CEST
Resolved -
Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Worldpay_ah on 28/08/2025 between 19:39 and 20:28 CEST.
We confirm that as of 20:28 CEST on 28/08/2025, normal service has been resumed and your customers will now be able to make payments normally.
We also confirm that the issue has an external responsibility (independent of Worldline).
Aug 28, 20:46 CEST
Identified -
We would like to inform you about an ongoing issue with Worldpay_ah transaction processing as from 19:39 CEST on 28-08-2025.
We are investigating the situation with the highest priority. An update will be provided shortly.
We appreciate your understanding of the matter.
Aug 28, 20:24 CEST
Completed -
The scheduled maintenance has been completed.
Aug 28, 06:30 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 05:30 CEST
Scheduled -
In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.
Therefore, we plan an update of our PRODUCTION database on 28/08/2025, between 05:30 and 06:30 CEST.
Impact on your PRODUCTION account:
The PRODUCTION environment will be unavailable for 20 seconds during the maintenance.
We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe
During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.
To minimize the impact on your business, all updates are always performed during off-peak time frames.
We apologise for any inconvenience resulting from the timing of this update
Please don't hesitate to contact us in case you have any questions.
Aug 14, 19:48 CEST
Completed -
The scheduled maintenance has been completed.
Aug 27, 17:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 08:00 CEST
Scheduled -
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline TEST environment.
The maintenance is announced for 27/08/2025 between 08:00 and 17:00 CEST.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CEST.
Please forward this information to your technical department.
Aug 13, 09:44 CEST
Completed -
The scheduled maintenance has been completed.
Aug 25, 17:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 08:00 CEST
Scheduled -
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline TEST environment.
The maintenance is announced for 25/08/2025 between 08:00 and 17:00 CEST.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CEST.
Please forward this information to your technical department.
Aug 11, 16:13 CEST
Resolved -
Due to a technical issue, some of your transactions may have been set to an incomplete or invalid status between 14:16 CEST and 14:50 CEST on 25/08/2025.
We confirm that as of 14:50 CEST on 25/08/2025, normal service has been resumed and your customers will now be able to make payments normally.
We also confirm that the issue has an external responsibility (independent of Worldline).
Aug 25, 15:05 CEST
Identified -
Please be informed that due to an ongoing technical issue on 25/08/2025 since 14:16 CEST, some of your transactions may be set to an incomplete or invalid status.
We are investigating the situation with the highest priority.
An update will be provided shortly.
We sincerely regret any potential inconvenience and appreciate your understanding of the matter.
Aug 25, 14:55 CEST
Resolved -
Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Direct on 22/08/2025 between 14:00 and 14:35 CEST.
We confirm that as of 14:35 CEST on 22/08/2025, normal service has been resumed and your customers will now be able to make payments normally.
We regret the situation and any potential inconvenience.
Aug 22, 15:23 CEST
Identified -
We would like to inform you about an ongoing issue with Direct transaction processing as from 14:10 CEST on 22/08/2025.
We are investigating the situation with the highest priority. An update will be provided shortly.
We appreciate your understanding of the matter.
Aug 22, 14:49 CEST
Resolved -
Please be informed that due to a technical issue, some of your customers might have experienced issues with BNP Paribas transactions reporting between 07/08/2025 09:00 and 21/08/2025 14:25 CEST.
As a result, the affected transactions were visible in the "pending" status in the Back Office until acknowledgement files from the acquirer were received. However, please note that there was no financial impact on your business - the issue concerned only the status visible in the Back Office.
We confirm that as of 14:25 CEST on 21/08/2025, normal service has been resumed and transactions are now visible in their final status.
We regret the situation and any potential inconvenience.
Aug 21, 15:07 CEST
Identified -
We would like to inform you about an ongoing issue with BNP transaction processing as from 09:00 CEST on 07/08/2025.
We are investigating the situation with the highest priority. An update will be provided shortly. As for now, we can confirm that there is no financial impact for the merchants.
We appreciate your understanding of the matter.
Aug 19, 10:24 CEST
Completed -
The scheduled maintenance has been completed.
Aug 20, 15:30 CEST
Scheduled -
In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.
Please be informed that an update will take place to the TEST & Archives databases on 20/08/2025, between 14:30 and 15:30 CEST.
Impact on your TEST account:
The TEST environment and the archives database will be unavailable for 20 seconds during the maintenance.
We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe.
During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.
To minimize the impact on your business, all updates are always performed during off-peak time frames.
We apologise for any inconvenience resulting from the timing of this update
Please don't hesitate to contact us in case you have any questions.
Aug 6, 08:14 CEST