Worldline Online Payments Platform
All Systems Operational
Acquiring solutions Operational
AIB Operational
ANZ Bank Operational
Arkea Operational
Aurora Operational
Banque Postale Operational
Bambora Operational
Banco Sabadell Operational
Banque Populaire, Caisse d'Epargne, BRED Operational
Barclays Operational
BBVA Operational
BNG Bank Operational
BNL Positivity Operational
BNP Paribas Operational
BS Payone Operational
Caisse d’Epargne Operational
Caixa Catalunya Operational
Card Complete Operational
Carrefour Banque Operational
Cielo Operational
CMI Operational
Crédit du Nord Operational
Chase Paymentech Operational
Crédit Agricole Operational
Crédit Mutuel, CIC, BECM Operational
COFIDIS Operational
Cofinoga Operational
Concardis Operational
Elavon Operational
Europabank Operational
European Merchant Services (EMS) Operational
Evo Payments Operational
First Data (Merchant Solutions) Operational
Global Payments Operational
HSBC Operational
Ikano Operational
Intersolve Operational
ING Operational
JCB Operational
La Caixa Operational
LCL Operational
Limonetik Operational
Lloyd Operational
M&S Bank Operational
Nexi Operational
Paysquare BV Operational
PostFinance Operational
Santander Operational
SBSA Operational
SIX Payment Services Operational
Société Générale Operational
Teller (Nets) Operational
Trésor Public - Banque de France Operational
Unicre Operational
UOB Operational
Westpac Operational
Wirecard AG Operational
Worldline Operational
WorldPay Operational
Worldline Fraud expert service Operational
Payment methods solutions Operational
AIRPLUS Operational
AliPay Operational
American Express Operational
Apple Pay Operational
Bancontact Operational
Belfius Direct Net Operational
Carte bancaire Operational
CBC / KBC Online Operational
Cetelem Operational
Diners Club Operational
DISCOVER Operational
EPS Operational
Facilipay Operational
Gift Cards ? Operational
Giropay Operational
iDEAL Operational
ING Home'Pay Operational
JCB Operational
Klarna Operational
Maestro Operational
M&S Budget Card Operational
M&S Charge Card Operational
M&S Credit Card Operational
M&S Debit Card Operational
Mastercard Operational
Multibanco Operational
PassES Operational
PayPal Operational
Paysafecard Operational
PostFinance E-finance Operational
PostFinance Card Operational
SEPA Direct Debit Operational
Sofinco Operational
SOFORT Banking Operational
Spirit Of Cadeau Operational
TWINT Operational
VISA Operational
Payment integrations Operational
Direct Server to server API Operational
Direct Client API Operational
Direct Hosted Payment Pages Operational
Direct Hosted Tokenization Pages Operational
Worldline Batch transaction processing Operational
Worldline e-Terminal Operational
Worldline Ecommerce Payment Pages Operational
Worldline DirectLink API's Operational
Worldline FlexCheckout Operational
Portals & reporting Operational
SMB Merchant Portal Operational
Back Office Ogone Operational
MyPerformance Operational
Financial clearing and settlement service (Collect) Operational
Support Site (https://epayments-support.ingenico.com/) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update of our TEST database on 22/04/2024 Apr 22, 2024 03:00-04:30 CEST
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our TEST environment.

Therefore, we plan a maintenance activity which will take place in our TEST database on 22/04/2024 between 03:00 and 04.30 CEST.

Impact on your TEST account:

The TEST environment might encounter slight interruptions expected to last less than a minute.

During the update, our dedicated team of experts will monitor all processes closely to ensure that the maintenance is successfully completed.

Please don't hesitate to contact us in case you have any questions.

Thank you for your understanding and we apologize for any inconvenience caused.
Posted on Apr 08, 2024 - 10:04 CEST
New release (number 4.161) on the Worldline (WLOP) platform Apr 24, 2024 09:00-10:00 CEST
Update - We are happy to confirm that the new Worldline (WLOP) release version 4.161 is now successfully implemented in the TEST environment.

Please note, however, that there are no new features / changes deployed within this release that concern your business.

In case of doubt, we suggest to check our Support site under 'Home' - 'News' - 'Changelog': https://support.legacy.worldline-solutions.com/en/news/changelog

The release will be moved to the PRODUCTION environment on Wednesday, 24/04/2024.
Apr 10, 2024 - 11:49 CEST
Scheduled - To provide our customers with new features, Worldline constantly invests in the capacity and functionalities of its payment platform.

On Wednesday, 10/04/2024 there will be a new release (number 4.161) available in the TEST environment.

This release will be available for testing purposes in our TEST environment before being moved to our PRODUCTION environment at a later stage.

A detailed description of these new release functionalities will be available on our Support Site under 'Home' - 'News' - 'Changelog' (https://support.legacy.worldline-solutions.com/en/news/changelog) on the day of the TEST release (10/04/2024).

We encourage all merchants to read the release notes and to test all new functionalities. You will be able to test these in the TEST environment using your TEST account. At this stage, no changes are being done to the PRODUCTION environment and no live transactions will be affected.

We are planning to move this new release to production on Wednesday, 24/04/2024.
Apr 02, 2024 - 11:15 CEST
Update of our PRODUCTION database 25/04/2024 Apr 25, 2024 05:30-06:30 CEST
In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.

Therefore, we plan an update of our PRODUCTION database on 25/04/2024, between 05:30 and 06:30 CET.

Impact on your PRODUCTION account:

The PRODUCTION environment will be unavailable for 20 seconds during the maintenance.

We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe

During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.

To minimize the impact on your business, all updates are always performed during off-peak time frames.

We apologise for any inconvenience resulting from the timing of this update

Please don't hesitate to contact us in case you have any questions.
Posted on Apr 11, 2024 - 08:15 CEST
Planned maintenance at Barclaycard: slight interruptions possible Apr 28, 2024 04:00-05:00 CEST
Worldline has been informed about upcoming maintenance at Barclaycard.

The maintenance is announced for 28/04/2024 between 04:00 and 05:00 CEST.

During the indicated period, the connection to the Barclaycard payment systems will be unavailable up to 10 minutes.

Please forward this information to your technical department.
Posted on Apr 02, 2024 - 12:02 CEST
Past Incidents
Apr 20, 2024

No incidents reported today.

Apr 19, 2024
Technical issue causing refused transactions
Resolved - Please be informed that due to a technical issue, some of your transactions have been refused between the 17/04/2024 at 08:00 CET and the 19/04/2024 at 18:06 CET.

Our technical teams have identified the cause and the problem has been solved.

Please accept our sincere apologies for any resulting inconvenience and rest assured that preventive measures have been taken to avoid future occurrences of this issue.
Apr 19, 18:13 CEST
Apr 18, 2024

No incidents reported.

Apr 17, 2024
Planned load tests at Worldline in the TEST environment
Completed - The scheduled maintenance has been completed.
Apr 17, 16:00 CEST
Scheduled - To provide our customers with the best online payment experience, we constantly invest in the capacity and functionalities of our platform.

Due to this, we wish to inform our clients and partners about load tests planned in our TEST environment.

The load test activities will take place on: 17/04/2024 between 08:00 and 16:00 CEST

We will take all possible measures to perform the testing activities without any impact on your business. However, slight interruptions might still occur for a short period of time in the connection to the payment systems in the TEST environment.

Please note that there is no impact on the Worldline PRODUCTION environment foreseen.

Thank you for your understanding and we apologize for any inconvenience this may cause you.
Apr 3, 11:13 CEST
Update of our TEST & Archives database on 17/04/2024
Completed - The scheduled maintenance has been completed.
Apr 17, 15:30 CEST
Scheduled - In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.

Please be informed that an update will take place to the TEST & Archives database on 17/04/2024 between 14:30 and 15:30 CEST.

Impact on your TEST account:

The TEST environment will be unavailable for 20 seconds during the maintenance.

We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe.

During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.

We apologise for any inconvenience resulting from the timing of this update

Please don't hesitate to contact us in case you have any questions.
Apr 3, 11:05 CEST
Apr 16, 2024

No incidents reported.

Apr 15, 2024
Service interruption with Bizum transactions
Resolved - This incident has been resolved.
Apr 15, 19:23 CEST
Identified - We have identified ongoing difficulties with Bizum transaction processing as of 12:08 CEST on 15/04/2024.

We have contacted the external party involved and will update you as soon as the activity is restored to normal.

Thank you for your patience.
Apr 15, 18:49 CEST
Service interruption with Concardis
Resolved - Please be informed that due to a technical issue, your customers might have been unable to make payments online via Concardis acquirer between 03:45 and 10:41 CEST today (15/04/2024).

We confirm that as of 10:41 CEST, normal service has been resumed and your customers will now be able to make payments as expected.

We apologise for any potential inconvenience experienced.
Apr 15, 11:03 CEST
Identified - We have identified ongoing difficulties with Concardis acquirer as of 03:45 CEST on 15-4-2024.

We have contacted the external party involved and will update you as soon as the activity is restored to normal.

Thank you for your patience.
Apr 15, 05:57 CEST
Service with BCMC restored
Resolved - Please be informed that due to a technical issue, some of your customers were unable to make payments online via Bancontact between 01:35 and 02:15 CET today (15/04/2024).

We confirm that as of 02:15 CET, normal service has been resumed and your customers will now be able to make payments as expected.

We apologise for any inconvenience caused
Apr 15, 03:08 CEST
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024
Service interruption with Trésor Public
Resolved - Please be informed that due to an external technical issue, your customers might have been unable to make payments online via Trésor Public between 12:00 and 13:15 CEST today (12/04/2024).

We confirm that as of 13:15 CEST, normal service has been resumed and your customers will now be able to make payments as expected.

We also confirm that the issue has an external responsibility (independent of Worldline).
Apr 12, 13:55 CEST
Identified - We have identified ongoing difficulties with the transaction processing via Trésor Public acquirer as of 12:00 CEST on 12/04/2024.

We have contacted the external party involved and will update you as soon as the activity is restored to normal.

Thank you for your patience.
Apr 12, 12:51 CEST
Apr 11, 2024
DIRECT unavailability in TEST environment
Resolved - Due to a technical problem, you might have experienced problems to perform transactions using the DIRECT platform in TEST environment between 10:07 and 10:37 CEST today, 11/04/2024.

Our technical teams have identified the cause of this interruption and the problem has been resolved at 10:37 CEST.

The general transaction flow in production environment has not been affected and payments are being treated as expected.

We apologise for any inconvenience.
Apr 11, 10:58 CEST
Identified - We would like to inform you that the TEST environment of DIRECT is temporarily unavailable for payment processing since today, 11/04/2024 at 10:07 CEST.

A dedicated team has been deployed to investigate the situation as a matter of urgency with the aim to restore the activity to normal as soon as possible.

Please note that there is no impact on DIRECT in the PRODUCTION environment and transactions are being processed as usual there.

You will be updated as soon as the activity is restored to normal.

We apologise for any potential inconvenience.
Apr 11, 10:23 CEST
Apr 10, 2024

No incidents reported.

Apr 9, 2024
Service interruption with Thunes
Resolved - Please be informed that due to a technical issue, some of your customers were unable to make payments online via Thunes (Limonetik) between 11:02 and 13:03 CEST today (09/04/2024).

We confirm that as of 13:03 CEST, normal service has been resumed and your customers will now be able to make payments as expected.

We apologise for any inconvenience caused.
Apr 9, 14:11 CEST
Identified - We have identified ongoing difficulties with transaction processing via Thunes (Limonetik) acquirer as of 11:02 CEST today, (09/04/2024).

We have contacted the external party involved and will update you as soon as the activity is restored to normal.

Thank you for your patience.
Apr 9, 11:58 CEST
Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

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