Update - As we have already informed you, our systems have detected that the La Poste France transaction settlement file dated from 02/06/2026 (with transactions dated from 01/06/2026) has been rejected by the acquirer.
Most of the transactions were successfully resubmitted to the acquirer on Thursday, 04/06/2026. However, some of the resubmitted transactions might have been processed twice. We are working closely with the acquirer to resolve it, so that all double settlements are adjusted and corrected accordingly.
Thank you for your patience and we apologise for any inconvenience caused.
Jun 10, 2026 - 11:18 CEST
Monitoring - As we have already informed you, our systems have detected that the La Poste France transaction settlement file dated from 02/06/2026 (with transactions dated from 01/06/2026) has been rejected by the acquirer.
We are happy to confirm that most of the transactions were successfully resubmitted to the acquirer today (04/06/2026).
The proceeds of the transactions involved will be credited to your account 2 days later than usual.
The limited number of remaining transactions will be reposted and processed by the acquirer in the following days.
We apologise for any inconvenience caused.
Jun 04, 2026 - 16:06 CEST
Identified - Our systems have detected that the La Poste France transactions starting from 01/06/2026 have not been settled correctly.
Due to this, the funds associated with the transactions concerned will be credited to your account later than usual.
A dedicated team has been deployed to investigate the situation as a matter of urgency.
We will update you as soon as more information becomes available.
We regret any potential inconvenience and appreciate your understanding and patience.
Jun 02, 2026 - 10:08 CEST
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline TEST environment.
The maintenance is announced for 16/06/2026 between 08:00 and 17:00 CEST.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CEST.
Please forward this information to your technical department. Posted on
Jun 02, 2026 - 08:00 CEST
In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.
Please be informed that an update will take place to the TEST & Archives databases on 17/06/2026, between 14:30 and 15:30 CEST.
Impact on your TEST account:
The TEST environment and the archives database will be unavailable for 20 seconds during the maintenance.
We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe.
During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.
To minimize the impact on your business, all updates are always performed during off-peak time frames.
We apologise for any inconvenience resulting from the timing of this update
Please don't hesitate to contact us in case you have any questions. Posted on
Jun 03, 2026 - 09:36 CEST
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline TEST environment.
The maintenance is announced for 22/06/2026 between 08:00 and 17:00 CEST.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CEST.
Please forward this information to your technical department. Posted on
Jun 08, 2026 - 08:07 CEST
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline TEST environment.
The maintenance is announced for 24/06/2026 between 08:00 and 17:00 CEST.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CEST.
Please forward this information to your technical department. Posted on
Jun 09, 2026 - 17:08 CEST
Update -
Please be informed that the maintenance at Worldline in the PRODUCTION environment, originally scheduled for 24/06/2026, has been POSTPONED.
The maintenance will now take place between 01/07/2026 20:00 CEST and 02/07/2026 at 08:00 CEST.
Thank you for your understanding and we apologise for any inconvenience caused.
Jun 11, 2026 - 08:15 CEST
Scheduled -
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our PRODUCTION environment.
Therefore, we plan a maintenance activity which will take place in our PRODUCTION database on 24/06/2026 between 03:00 and 04:30 CEST.
Impact on your PRODUCTION account:
The PRODUCTION environment might encounter slight interruptions expected to last less than a minute.
During the update, our dedicated team of experts will monitor all processes closely to ensure that the maintenance is successfully completed.
Please don't hesitate to contact us in case you have any questions.
Thank you for your understanding and we apologize for any inconvenience caused.
Jun 09, 2026 - 16:59 CEST
Resolved -
Please be informed that a perturbation impacting 3-D Secure authentication occurred on 15-06-2026 between 02:17 and 03:35 CEST.
As a result, during this time frame, some of your customers may have received an error message and their transaction may have ended in a status 0 (incomplete/invalid).
Depending on your account configuration: - your customers may have returned to the previous page to reattempt the payment with a different payment method or - the transaction may have been processed without 3-D Secure.
Jun 15, 04:18 CEST
Jun 14, 2026
No incidents reported.
Jun 13, 2026
No incidents reported.
Jun 12, 2026
No incidents reported.
Jun 11, 2026
No incidents reported.
Jun 10, 2026
Unresolved incident: Delayed settlements for La Poste France transactions.
Resolved -
Our systems have detected that the transaction settlement files dated from 08/06/2026 23:59 CEST - 09/06/2026 12:07 CEST have been rejected.
We confirm that the settlement has been successfully resubmitted to the acquirer on 09/06/2026.
The proceeds of the transactions involved will be credited to your account 1 day later than usual.
We also confirm that the issue has an external responsibility (independent of Worldline).
Jun 9, 15:41 CEST
Update -
We are continuing to work on a fix for this issue.
Jun 9, 11:56 CEST
Identified -
Our systems have detected that some transactions starting from 09/06/2026, 09:15 CEST have not been settled correctly.
Due to this, the funds associated with the transactions concerned will be credited to your account later than usual.
A dedicated team has been deployed to investigate the situation as a matter of urgency.
We will update you as soon as more information becomes available.
We regret any potential inconvenience and appreciate your understanding and patience.
Jun 9, 11:16 CEST
Completed -
The scheduled maintenance has been completed.
Jun 3, 17:00 CEST
Scheduled -
In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline PRODUCTION environment.
The maintenance is announced for 03/06/2026 between 08:00 and 17:00 CEST.
No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CEST.
Please forward this information to your technical department.
May 20, 07:56 CEST