Worldline Online Payments Platform
Delayed settlements for PostFinance transactions
Identified - Our systems have detected that the PostFinance transactions starting from 23/01/2026, 17:00 CET have not been settled correctly.

Due to this, the funds associated with the transactions concerned will be credited to your account later than usual.

A dedicated team has been deployed to investigate the situation as a matter of urgency.

We will update you as soon as more information becomes available.

We regret any potential inconvenience and appreciate your understanding and patience.
Jan 26, 2026 - 09:21 CET
Delayed settlements for French acquirers transactions
Update - UPDATE

As communicated before, our systems have detected that transactions starting from 20/01/2026, 13:37 CET have not been settled correctly.

This is our confirmation to you that this situation is still ongoing.

As a result, the funds associated with the transactions concerned will be credited to your account later than usually.

A dedicated team has been deployed to investigate the case as a matter of urgency and the investigation persists.

We will update you again as soon as more information becomes available.

We regret any potential inconvenience and appreciate your understanding and patience.
Jan 23, 2026 - 16:53 CET
Identified - Our systems have detected that transactions starting from 20/01/2026, 13:37 CET have not been settled correctly.

Due to this, the funds associated with the transactions concerned will be credited to your account later than usual.

A dedicated team has been deployed to investigate the situation as a matter of urgency.

We will update you as soon as more information becomes available.

We regret any potential inconvenience and appreciate your understanding and patience.
Jan 21, 2026 - 09:18 CET
Uptime over the past 90 days. View historical uptime.
Acquiring solutions Operational
90 days ago
100.0 % uptime
Today
AIB Operational
ANZ Bank Operational
Arkea Operational
Aurora Operational
Banque Postale Operational
Bambora Operational
Banco Sabadell Operational
Banque Populaire, Caisse d'Epargne, BRED Operational
Barclays Operational
BBVA Operational
BNG Bank Operational
BNL Positivity Operational
BNP Paribas Operational
BS Payone Operational
Caisse d’Epargne Operational
Caixa Catalunya Operational
Card Complete Operational
Carrefour Banque Operational
Cielo Operational
CMI Operational
Crédit du Nord Operational
Chase Paymentech Operational
Crédit Agricole Operational
Crédit Mutuel, CIC, BECM Operational
COFIDIS Operational
Cofinoga Operational
Concardis Operational
Elavon Operational
Europabank Operational
European Merchant Services (EMS) Operational
Evo Payments Operational
First Data (Merchant Solutions) Operational
Global Payments Operational
HSBC Operational
Ikano Operational
Intersolve Operational
ING Operational
JCB Operational
La Caixa Operational
La Poste Operational
LCL Operational
Limonetik Operational
Lloyd Operational
M&S Bank Operational
Nexi Operational
Paysquare BV Operational
PostFinance Operational
Redsys Operational
90 days ago
100.0 % uptime
Today
Santander Operational
SBSA Operational
SIX Payment Services Operational
Société Générale Operational
Teller (Nets) Operational
Trésor Public - Banque de France Operational
Unicre Operational
UOB Operational
Westpac Operational
Wirecard AG Operational
Worldline Operational
WorldPay Operational
Worldline Fraud expert service Operational
Portals & reporting Operational
SMB Merchant Portal Operational
Back Office Ogone Operational
MyPerformance Operational
Financial clearing and settlement service (Collect) Operational
Support Site (https://epayments-support.ingenico.com/) Operational
e-Portal Operational
Payment methods solutions Operational
AIRPLUS Operational
AliPay Operational
American Express Operational
Apple Pay Operational
Bancontact Operational
Belfius Direct Net Operational
Carte bancaire Operational
CBC / KBC Online Operational
Cetelem Operational
Diners Club Operational
DISCOVER Operational
EPS Operational
Facilipay Operational
Gift Cards Operational
Giropay Operational
iDEAL Operational
ING Home'Pay Operational
JCB Operational
Klarna Operational
Maestro Operational
M&S Budget Card Operational
M&S Charge Card Operational
M&S Credit Card Operational
M&S Debit Card Operational
Mastercard Operational
Multibanco Operational
PassES Operational
PayPal Operational
Paysafecard Operational
PostFinance E-finance Operational
PostFinance Card Operational
SEPA Direct Debit Operational
Sofinco Operational
Spirit Of Cadeau Operational
TWINT Operational
VISA Operational
Payment integrations Operational
Direct Server to server API Operational
Direct Client API Operational
Direct Hosted Payment Pages Operational
Direct Hosted Tokenization Pages Operational
Worldline Batch transaction processing Operational
Worldline e-Terminal Operational
Worldline Ecommerce Payment Pages Operational
Worldline DirectLink API's Operational
Worldline FlexCheckout Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned maintenance at Worldline: No impact foreseen Feb 2, 2026 08:00-17:00 CET

In order to provide you with a secure, reliable and innovative online payment platform, we must periodically perform maintenances in our Worldline PRODUCTION environment.

The maintenance is announced for 02/02/2026 between 08:00 and 17:00 CET.

No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CET.

Please forward this information to your technical department.
Posted on Jan 19, 2026 - 11:12 CET

Planned maintenance at Worldline PROD: No impact foreseen Feb 2, 2026 18:30-20:30 CET

Worldline has been informed about upcoming maintenance at Worldline PROD.

The maintenance is announced for 02/02/2026 between 18:30 and 20:30 CET.

No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 18:30 CET.

Please forward this information to your technical department.

Please accept our apologies for the late announcement of this maintenance. The maintenance activities are performed on an exceptional basis and future events will be communicated within the usual notice period.
Posted on Jan 27, 2026 - 12:34 CET

Planned maintenance at Worldline: No impact foreseen Feb 4, 2026 08:00-17:00 CET

In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline PRODUCTION environment.

The maintenance is announced for 04/02/2026 between 08:00 and 17:00 CET.

No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CET.

Please forward this information to your technical department.
Posted on Jan 21, 2026 - 09:06 CET
Feb 1, 2026

No incidents reported today.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026
Planned maintenance at Worldline: No impact foreseen
Completed - The scheduled maintenance has been completed.
Jan 29, 17:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 08:00 CET
Scheduled - In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline PRODUCTION environment.

The maintenance is announced for 29/01/2026 between 08:00 and 17:00 CET.

No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CET.

Please forward this information to your technical department.
Jan 15, 09:29 CET
RESOLVED - Worldline Payment Platform perturbation
Resolved - Please be informed that your customers may have experienced perturbations performing transactions using the Worldline (WLOP) platform as from 5:45 CET 29-01-2026.

We are pleased to announce that the system returned to normal operating conditions at 5:50 CET.

We sincerely regret any potential inconvenience and appreciate your understanding of the matter.
Jan 29, 07:21 CET
Update of our PRODUCTION database on 29/01/2026
Completed - The scheduled maintenance has been completed.
Jan 29, 06:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 05:30 CET
Scheduled - In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.

Therefore, we plan an update of our PRODUCTION database on 29/01/2026 between 05:30 and 06:30 CET.

Impact on your PRODUCTION account:
The PRODUCTION environment will be unavailable for 20 seconds during the maintenance.

We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe

During the update, our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.

To minimize the impact on your business, all updates are always performed during off-peak time frames.

We apologise for any inconvenience resulting from the timing of this update.
Jan 15, 09:25 CET
Jan 28, 2026
RESOLVED: Worldline Slow Response Time
Resolved - We would like to inform you that some of your customers may have experienced time-outs or higher than expected latency for processing transactions Today, (28/01/2026) between 09:55 and 11:13 CET.

All transactions that were not affected by a time-out have been successfully processed and have the correct statuses.

The service has been restored to normal operating conditions.

We sincerely regret any potential inconvenience and appreciate your understanding of the matter.
Jan 28, 12:20 CET
Investigating - Please be informed that some of your customers might currently experience higher than expected latency in the processing of transactions and, potentially, a number of time-outs since Today, (28/01/2026) 09:57 CET.

Our dedicated teams are working hard on this with the aim to restore the activity to normal operating conditions.

An update will be provided shortly.

We sincerely regret any potential inconvenience and appreciate your understanding and patience.
Jan 28, 11:34 CET
Planned maintenance at Worldline for TEST environment: No impact foreseen
Completed - The scheduled maintenance has been completed.
Jan 28, 11:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 08:00 CET
Scheduled - Please be informed about upcoming maintenance at Worldline for TEST environment.

The maintenance is announced for 28/01/2026 between 08:00 and 11:00 CET.

No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CET.

Please forward this information to your technical department.
Jan 14, 10:59 CET
Jan 27, 2026

No incidents reported.

Jan 26, 2026
Planned maintenance at Worldline PROD environment: No impact foreseen
Completed - The scheduled maintenance has been completed.
Jan 26, 20:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 18:30 CET
Scheduled - Worldline has been informed about upcoming maintenance at PROD environment.

The maintenance is announced for 26/01/2026 between 18:30 and 20:30 CET.

No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 18:30 CET.

Please forward this information to your technical department.

Please accept our apologies for the late announcement of this maintenance. The maintenance activities are performed on an exceptional basis and future events will be communicated within the usual notice period.
Jan 22, 13:48 CET
Planned maintenance at Worldline: No impact foreseen
Completed - The scheduled maintenance has been completed.
Jan 26, 17:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 08:00 CET
Scheduled - In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline TEST environment.

The maintenance is announced for 26/01/2026 between 08:00 and 17:00 CET.

No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CET.

Please forward this information to your technical department.
Jan 13, 11:26 CET
Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026
3-D Secure Authentication partially unavailable
Resolved - Please be informed that a perturbation impacting 3-D Secure authentication occurred on 23/01/2026 between 10:45 and 12:06 CET.

As a result, during this time frame, some of your customers may have received an error message and their transaction treated by may have ended in a status 403 (Authentication failed).

Depending on your account configuration:
- your customers may have returned to the previous page to reattempt the payment with a different payment method or
- the transaction may have been processed without 3-D Secure.
Jan 23, 14:22 CET
Identified - We would like to inform you about an ongoing technical issue impacting 3-D Secure authentication as from 23/01/2026 10:45 CET.

This issue results in a number of transactions receiving a status 403 (Authentication failed) or status 2 (Authorisation declined) due to the impossibility of performing a 3-D Secure check.

A dedicated team has been deployed to investigate the situation as a matter of urgency. An update will be provided shortly.

We appreciate your understanding of the matter.
Jan 23, 12:20 CET
Jan 22, 2026
Delayed settlements for Collect transactions
Resolved - Our systems have detected that the Collect transaction settlement file dated from 21/01/2026, 16:00 CET has been rejected.

We confirm that the settlement has been successfully resubmitted to the acquirer Today, (22/01/2026).

The proceeds of the transactions involved will be credited to your account 1 day later than usual.

We regret the situation and any potential inconvenience.
Jan 22, 11:44 CET
Identified - Our systems have detected that the Collect transactions starting from 21/01/2026, 16:00 CET have not been settled correctly.

Due to this, the funds associated with the transactions concerned will be credited to your account later than usual.

A dedicated team has been deployed to investigate the situation as a matter of urgency.

We will update you as soon as more information becomes available.

We regret any potential inconvenience and appreciate your understanding and patience.
Jan 21, 16:47 CET
Jan 21, 2026
Planned maintenance at Worldline: No impact foreseen
Completed - The scheduled maintenance has been completed.
Jan 21, 17:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 08:00 CET
Scheduled - In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline TEST environment.

The maintenance is announced for 21/01/2026 between 08:00 and 17:00 CET.

No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CET.

Please forward this information to your technical department.
Jan 13, 11:05 CET
Jan 20, 2026
Planned maintenance at Worldline: No impact foreseen
Completed - The scheduled maintenance has been completed.
Jan 20, 17:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 08:00 CET
Scheduled - In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline TEST environment.

The maintenance is announced for 20/01/2026 between 08:00 and 17:00 CET.

No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CET.

Please forward this information to your technical department.
Jan 7, 16:56 CET
Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

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