Worldline Online Payments Platform
All Systems Operational
Acquiring solutions Operational
AIB Operational
ANZ Bank Operational
Arkea Operational
Aurora Operational
Banque Postale Operational
Bambora Operational
Banco Sabadell Operational
Banque Populaire, Caisse d'Epargne, BRED Operational
Barclays Operational
BBVA Operational
BNG Bank Operational
BNL Positivity Operational
BNP Paribas Operational
BS Payone Operational
Caisse d’Epargne Operational
Caixa Catalunya Operational
Card Complete Operational
Carrefour Banque Operational
Cielo Operational
CMI Operational
Crédit du Nord Operational
Chase Paymentech Operational
Crédit Agricole Operational
Crédit Mutuel, CIC, BECM Operational
COFIDIS Operational
Cofinoga Operational
Concardis Operational
Elavon Operational
Europabank Operational
European Merchant Services (EMS) Operational
Evo Payments Operational
First Data (Merchant Solutions) Operational
Global Payments Operational
HSBC Operational
Ikano Operational
Intersolve Operational
ING Operational
JCB Operational
La Caixa Operational
LCL Operational
Limonetik Operational
Lloyd Operational
M&S Bank Operational
Nexi Operational
Paysquare BV Operational
PostFinance Operational
Santander Operational
SBSA Operational
SIX Payment Services Operational
Société Générale Operational
Teller (Nets) Operational
Trésor Public - Banque de France Operational
Unicre Operational
UOB Operational
Westpac Operational
Wirecard AG Operational
Worldline Operational
WorldPay Operational
Worldline Fraud expert service Operational
Payment methods solutions Operational
AIRPLUS Operational
AliPay Operational
American Express Operational
Apple Pay Operational
Bancontact Operational
Belfius Direct Net Operational
Carte bancaire Operational
CBC / KBC Online Operational
Cetelem Operational
Diners Club Operational
DISCOVER Operational
EPS Operational
Facilipay Operational
Gift Cards ? Operational
Giropay Operational
iDEAL Operational
ING Home'Pay Operational
JCB Operational
Klarna Operational
Maestro Operational
M&S Budget Card Operational
M&S Charge Card Operational
M&S Credit Card Operational
M&S Debit Card Operational
Mastercard Operational
Multibanco Operational
PassES Operational
PayPal Operational
Paysafecard Operational
PostFinance E-finance Operational
PostFinance Card Operational
SEPA Direct Debit Operational
Sofinco Operational
SOFORT Banking Operational
Spirit Of Cadeau Operational
TWINT Operational
VISA Operational
Payment integrations Operational
Direct Server to server API Operational
Direct Client API Operational
Direct Hosted Payment Pages Operational
Direct Hosted Tokenization Pages Operational
Worldline Batch transaction processing Operational
Worldline e-Terminal Operational
Worldline Ecommerce Payment Pages Operational
Worldline DirectLink API's Operational
Worldline FlexCheckout Operational
Portals & reporting Operational
SMB Merchant Portal Operational
Back Office Ogone Operational
MyPerformance Operational
Financial clearing and settlement service (Collect) Operational
Support Site (https://epayments-support.ingenico.com/) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update of our TEST & Archives database on 04/12/2024 Dec 4, 2024 14:30-15:30 CET
In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.

Please be informed that an update will take place to the TEST & Archives database on 04/12/2024, between 14:30 and 15:30 CET.

Impact on your TEST account:

The TEST environment will be unavailable for 20 seconds during the maintenance.

We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe.

During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.

To minimize the impact on your business, all updates are always performed during off-peak time frames.

We apologise for any inconvenience resulting from the timing of this update

Please don't hesitate to contact us in case you have any questions.
Posted on Nov 20, 2024 - 09:26 CET
Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024
Service interruption with Bancontact
Resolved - Please be informed that due to a technical issue, some of your customers were unable to make payments online via Bancontact today, (19/11/2024) between 09:01 and 09:55 CET.

We confirm that as of 09:55 CET today, (19/11/2024), normal service has been resumed and your customers will now be able to make payments as expected.

We apologise for any inconvenience caused.
Nov 19, 10:30 CET
Identified - We would like to inform you about an ongoing issue with Bancontact transaction processing as of 09:01 CET today, (19/11/2024).

We are investigating the situation with the highest priority and will update you as soon as more information becomes available.

Thank you for your patience and understanding.
Nov 19, 09:48 CET
Nov 18, 2024
RESOLVED: Technical issue causing uncertain transactions
Resolved - Please be informed about a synchronization issue that took place between 08/11/2024 at 10:00 until 14/11/2024 at 17:35 CET, affecting Omnichannel customers in PREPRODUCTION environment. As a result, customers could experience a delay in viewing transactions.

We confirm that the situation is back to normal operating conditions and as of 14/11/2024 17:35 CET and transactions are displayed as usual.

We also confirm that there has been no impact in the PRODUCTION environment.

Thank you for your understanding.
Nov 18, 09:40 CET
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024
Settlement Delay with Worldline / BCC
Resolved - Please be informed that the issue with delayed settlements of some of the Worldline transactions, has been resolved.
It started on 14/11/2024 at 08:00 and ended at 14:58 CET.

Due to this, the funds associated with the BCC transactions concerned were credited to your account later than usually.

We are sorry for any inconvenience caused.
Nov 14, 15:26 CET
Update - We are continuing to work on a fix for this issue.
Nov 14, 15:19 CET
Identified - Our systems have detected that some of the Worldline transactions starting from 14/11/2024 08:00 CET might not have been settled correctly.

Due to this, the funds associated with the transactions concerned will be credited to your account later than usual.

Our technical teams are working to resolve this matter with the highest priority. We will update you as soon as more information becomes available.

We are sorry for the inconvenience that this may cause.
Nov 14, 15:04 CET
Nov 13, 2024
Planned maintenance at Worldline: No impact foreseen
Completed - The scheduled maintenance has been completed.
Nov 13, 09:30 CET
Scheduled - Please be informed about a maintenance planned at Worldline.

The maintenance activities will take place in one of our datacenters on 13/11/2024 between 07:30 and 09:30 CET.

There is no impact foreseen in the PRODUCTION environment.

The maintenance will not affect payments processing and there is no action nor change required from your side.

Our team of experts will monitor all processes closely to ensure that all the maintenance activities are correctly executed and completed.

Thank you for your understanding.
Oct 30, 07:57 CET
Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
Back Office disruption
Resolved - Please be advised that we have experienced issues with accessing our Back Office today 08/11/2024 between 02:12 and 05:25 CET.

Our technical teams have identified the cause and the problem has been solved at 05:25 CET.

We would like to reassure you that our platform is stable and no impact on transaction processing has been identified.

Please accept our sincere apologies for any resulting inconvenience and rest assured that preventive measures have been taken to avoid future occurrences of this issue.
Nov 8, 08:02 CET
Investigating - Please be informed that the Worldline Back Office is temporarily unavailable.

Our technical teams are working to identify the cause of this interruption and restore service as a matter of urgency.

We thank you for your understanding.
Nov 8, 04:16 CET
Service interruption with DNS
Resolved - Please be informed that due to network (DNS) issues, some of your customers were unable to process payments online today, 08/11/2024 between 02:12 and 05:25.

We confirm that as of 05:25 CET on 08/11/2024, normal service has been resumed and your customers will now be able to make payments as expected.

We apologize for any inconvenience this may have caused and appreciate your understanding.
Nov 8, 06:00 CET
Update - We are continuing to work on a fix for this issue.
Nov 8, 05:41 CET
Identified - We would like to inform you about an ongoing issue with 3DS transaction processing as of 02:00 CET on 08/11/2024.

As from 05:25 improvement on the transaction flow has been improved of transactions.

We are investigating the situation with the highest priority and will update you as soon as more information becomes available.

Thank you for your patience and understanding.
Nov 8, 02:57 CET
Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

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