All Systems Operational

Uptime over the past 90 days. View historical uptime.
Acquiring solutions Operational
AIB Operational
ANZ Bank Operational
Arkea Operational
Aurora Operational
Banque Postale Operational
Bambora Operational
Banco Sabadell Operational
Banque Populaire, Caisse d'Epargne, BRED Operational
Barclays Operational
BBVA Operational
BNG Bank Operational
BNL Positivity Operational
BNP Paribas Operational
Caisse d’Epargne Operational
Caixa Catalunya Operational
Card Complete Operational
Carrefour Banque Operational
Cielo Operational
CMI Operational
Crédit du Nord Operational
Chase Paymentech Operational
Crédit Agricole Operational
Crédit Mutuel, CIC, BECM Operational
COFIDIS Operational
Cofinoga Operational
Elavon Operational
Europabank Operational
European Merchant Services (EMS) Operational
Evo Payments Operational
First Data (Merchant Solutions) Operational
Global Payments Operational
HSBC Operational
Ikano Operational
Intersolve Operational
ING Operational
JCB Operational
La Caixa Operational
La Poste France Operational
LCL Operational
Limonetik Operational
Lloyd Operational
M&S Bank Operational
Nexi (Concardis) Operational
Nexi Operational
PAYONE Operational
Paysquare BV Operational
PostFinance Operational
Redsys Operational
Santander Operational
SBSA Operational
SIX Payment Services Operational
Société Générale Operational
Teller (Nets) Operational
Trésor Public - Banque de France Operational
Unicre Operational
UOB Operational
Westpac Operational
Worldline Operational
WorldPay Operational
Worldline Fraud expert service Operational
Portals & reporting Operational
Back Office Ogone Operational
e-Portal Operational
SMB Merchant Portal Operational
MyPerformance Operational
Financial clearing and settlement service (Collect) Operational
Direct Support Site (https://docs.direct.worldline-solutions.com/) Operational
Legacy Support Site (https://support.legacy.worldline-solutions.com/) Operational
Payment methods solutions Operational
AIRPLUS Operational
AliPay Operational
American Express Operational
Apple Pay Operational
Bancontact Operational
Belfius Direct Net Operational
Bizum Operational
Carte bancaire Operational
CBC / KBC Online Operational
Cetelem Operational
Diners Club Operational
DISCOVER Operational
EPS Operational
Facilipay Operational
Gift Cards Operational
Giropay Operational
iDEAL Operational
ING Home'Pay Operational
JCB Operational
Klarna Operational
Maestro Operational
M&S Budget Card Operational
M&S Charge Card Operational
M&S Credit Card Operational
M&S Debit Card Operational
Mastercard Operational
Multibanco Operational
PassES Operational
PayPal Operational
Paysafecard Operational
PostFinance E-finance Operational
PostFinance Card Operational
SEPA Direct Debit Operational
Sofinco Operational
Spirit Of Cadeau Operational
TWINT Operational
VISA Operational
Payment integrations Operational
Direct Server to server API Operational
Direct Client API Operational
Direct Hosted Payment Pages Operational
Direct Hosted Tokenization Pages Operational
Worldline Batch transaction processing Operational
Worldline e-Terminal Operational
Worldline Ecommerce Payment Pages Operational
Worldline DirectLink API's Operational
Worldline FlexCheckout Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Update of our TEST & Archives database on 21/10/2026 Oct 21, 2026 02:30-03:30 CEST

In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.

Please be informed that an update will take place to the TEST & Archives databases on 21/10/2026, between 14:30 and 15:30 CEST.

Impact on your TEST account:

The TEST environment and the archives database will be unavailable for 20 seconds during the maintenance.

We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe.

During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.

To minimize the impact on your business, all updates are always performed during off-peak time frames.

We apologise for any inconvenience resulting from the timing of this update

Please don't hesitate to contact us in case you have any questions.
Posted on Oct 15, 2026 - 15:28 CEST

Update of our TEST & Archives database on 21/10/2026 Oct 21, 2026 14:30-15:30 CEST

In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.

Please be informed that an update will take place to the TEST & Archives databases on 21/10/2026, between 14:30 and 15:30 CEST.

Impact on your TEST account:

The TEST environment and the archives database will be unavailable for 20 seconds during the maintenance.

We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe.

During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.

To minimize the impact on your business, all updates are always performed during off-peak time frames.

We apologise for any inconvenience resulting from the timing of this update

Please don't hesitate to contact us in case you have any questions.
Posted on Oct 07, 2026 - 09:02 CEST

Update of our PRODUCTION database on 28/10/2026 Oct 28, 2026 03:00-04:30 CET

In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our PRODUCTION environment.

Therefore, we plan a maintenance activity which will take place in our PRODUCTION database on 28/10/2026 between 03:00 and 04:30 CEST.

Impact on your PRODUCTION account:

The PRODUCTION environment might encounter slight interruptions expected to last less than a minute.

During the update, our dedicated team of experts will monitor all processes closely to ensure that the maintenance is successfully completed.

Please don't hesitate to contact us in case you have any questions.

Thank you for your understanding and we apologize for any inconvenience caused.
Posted on Oct 14, 2026 - 12:24 CEST

Oct 15, 2026

Worldline Payment Platform perturbation
Resolved - Please be informed that the perturbations affecting processing maintenance operations on Direct PayPal transactions have been officially resolved.

The disruptions occurred on 14/10/2026 from 09:07 to 09:12 CEST, and from 10:13 to 10:18 CEST. A workaround was applied at 10:18 CEST.

The platform remains stable. No recurrence has been observed.

We confirm that a permanent fix was successfully deployed in the PRODUCTION environment today, 15/10/2026 at 09:31 CEST.

We regret any potential inconvenience.

Thank you for your patience.
Oct 15, 13:24 CEST
Update - Yesterday, you were informed of temporary perturbations affecting processing maintenance operations on Direct PayPal transactions.
The disruptions occurred on 14/10/2026 from 09:07 to 09:12 CEST, and from 10:13 to 10:18 CEST. A workaround was applied at 10:18 CEST.

Since then, the platform has remained stable, and no recurrence has been observed.

We confirm that a permanent fix was successfully deployed in the PRODUCTION environment today, 15/10/2026 at 09:31 CEST. Our platform remains stable and no issue has been identified.

We keep monitoring the situation closely.
Oct 15, 11:35 CEST
Update - We have informed you earlier about temporary perturbations in processing maintenance operations on Direct PayPal transactions today (14/10/2026). We confirm that a workaround has been applied and since 10:17 CEST no more impact has been identified.

Our team of technical experts deployed a permanent fix in the PRE-PRODUCTION environment. Further required deployment in the PRODUCTION environment will follow.

We also confirm that no other payment methods than PayPal were impacted by this event.

We sincerely regret any potential inconvenience and appreciate your understanding.
Oct 14, 16:13 CEST
Monitoring - We have informed you earlier about temporary perturbations in processing maintenance operations on Direct PayPal transactions today (14/10/2026).

We confirm that a workaround has been applied and since 10:17 CEST no more impact has been identified.

Our team of technical experts are currently working on a permanent fix deployment.

We also confirm that no other payment methods than PayPal were impacted by this event.

We sincerely regret any potential inconvenience and appreciate your understanding.
Oct 14, 14:02 CEST
Update - We would like to inform you that we observed temporary perturbations in processing maintenance operations on Direct PayPal transactions.

We confirm that other payment methods are not impacted.

An update will be provided shortly.

We sincerely regret any potential inconvenience and appreciate your understanding and patience.
Oct 14, 11:20 CEST
Identified - We would like to inform you that we observed temporary perturbations in processing maintenance operations on Direct/Connect transactions.

A dedicated team has been deployed to investigate the situation as a matter of urgency with the aim to restore the activity to normal operating conditions.

An update will be provided shortly.

We sincerely regret any potential inconvenience and appreciate your understanding and patience.
Oct 14, 10:51 CEST
Delayed settlements for BNPP and KBC transactions
Resolved - Our systems have detected that the KBC and BNPP transaction settlement file dated from 28/09/2026 has been rejected.

We confirm that the settlement has been successfully resubmitted to the acquirer on 14/10/2026.

The proceeds of the transactions involved will be credited to your account 15 days later than usual.

We also confirm that the issue has an external responsibility (independent of Worldline).
Oct 15, 12:39 CEST

Oct 14, 2026

UPDATE: Technical issue causing incomplete or invalid transactions
Resolved - Yesterday, you were informed about an issue with transactions that may have been set to an incomplete or invalid status between 12/10/2026 10:03 CEST and 12:20 CEST.

As a matter of precision, this technical issue was related to webhooks. Transactions did not end with any error.

The notifications (webhooks) that merchants always receive at the moment of transactions, experienced an issue, but not transactions as such.

We regret the situation and the confusion caused.
Oct 14, 10:43 CEST
RESOLVED - Worldline Payment Platform perturbation
Resolved - Please be informed that your customers may have experienced perturbations performing transactions using the Worldline (WLOP) platform as from 09:07 CEST (14/10/2026).

We are pleased to announce that the system returned to normal operating conditions at 09:12 CEST.

We sincerely regret any potential inconvenience and appreciate your understanding of the matter.
Oct 14, 10:07 CEST
Planned maintenance at Worldline: No impact foreseen
Completed - The scheduled maintenance has been completed.
Oct 14, 10:00 CEST
Scheduled - Please be informed about a maintenance planned at Worldline.

The maintenance activities will take place in one of our datacenters on 14/10/2026 between 08:00 and 10:00 CEST.

There is no impact foreseen in the PRODUCTION environment.

The maintenance will not affect payments processing and there is no action nor change required from your side.

Our team of experts will monitor all processes closely to ensure that all the maintenance activities are correctly executed and completed.

Thank you for your understanding.
Sep 30, 08:31 CEST

Oct 13, 2026

Technical issue causing incomplete or invalid transactions
Resolved - Due to a technical issue, some of your transactions may have been set to an incomplete or invalid status between 12/10/2026 10:03 CEST and 12:20 CEST.

We confirm that as of 12:20 CEST on 12/10/2026, normal service has been resumed and your customers will now be able to make payments normally.

We regret the situation and any potential inconvenience.
Oct 13, 13:45 CEST

Oct 12, 2026

Worldline Payment Platform perturbation
Resolved - Please be informed that your customers may have experienced perturbations performing transactions using the Worldline (WLOP) platform as from 17:04 CEST 12/10/2026.

We are pleased to announce that the system returned to normal operating conditions at 17:52 CEST.

We sincerely regret any potential inconvenience and appreciate your understanding of the matter.
Oct 12, 19:11 CEST
Update - We are continuing to work on a fix for this issue.
Oct 12, 17:30 CEST
Identified - We would like to inform you that we observed temporary perturbations in processing payments on the Worldline (WLOP) platform.

A dedicated team has been deployed to investigate the situation as a matter of urgency with the aim to restore the activity to normal operating conditions.

An update will be provided shortly.

We sincerely regret any potential inconvenience and appreciate your understanding and patience.
Oct 12, 17:15 CEST

Oct 11, 2026

No incidents reported.

Oct 10, 2026

RESOLVED - Worldline Payment Platform perturbation
Resolved - Please be informed that your customers may have experienced perturbations performing transactions using the Worldline (WLOP) platform as from 22:50 CEST 09/10/2026.

We are pleased to announce that the system returned to normal operating conditions at 23:40 CEST.

We sincerely regret any potential inconvenience and appreciate your understanding of the matter.
Oct 10, 00:07 CEST

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

Planned maintenance at Worldline: No impact foreseen
Completed - The scheduled maintenance has been completed.
Oct 5, 17:00 CEST
Scheduled - In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline PRODUCTION environment.

The maintenance is announced for 05/10/2026 between 08:00 and 17:00 CEST.

No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CEST.

Please forward this information to your technical department.
Sep 21, 10:57 CEST

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

Update of our PRODUCTION database on 01/10/2026
Completed - The scheduled maintenance has been completed.
Oct 1, 06:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 05:30 CEST
Scheduled - In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.

Therefore, we plan an update of our PRODUCTION database on 01/10/2026, between 05:30 and 06:30 CEST.

Impact on your PRODUCTION account:

The PRODUCTION environment will be unavailable for 20 seconds during the maintenance.

We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe

During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.

To minimize the impact on your business, all updates are always performed during off-peak time frames.

We apologise for any inconvenience resulting from the timing of this update

Please don't hesitate to contact us in case you have any questions.
Sep 17, 10:14 CEST
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