Worldline Online Payments Platform

All Systems Operational

Acquiring solutions Operational
90 days ago
100.0 % uptime
Today
AIB Operational
ANZ Bank Operational
Arkea Operational
Aurora Operational
Banque Postale Operational
Bambora Operational
Banco Sabadell Operational
Banque Populaire, Caisse d'Epargne, BRED Operational
Barclays Operational
BBVA Operational
BNG Bank Operational
BNL Positivity Operational
BNP Paribas Operational
BS Payone Operational
Caisse d’Epargne Operational
Caixa Catalunya Operational
Card Complete Operational
Carrefour Banque Operational
Cielo Operational
CMI Operational
Crédit du Nord Operational
Chase Paymentech Operational
Crédit Agricole Operational
Crédit Mutuel, CIC, BECM Operational
COFIDIS Operational
Cofinoga Operational
Concardis Operational
Elavon Operational
Europabank Operational
European Merchant Services (EMS) Operational
Evo Payments Operational
First Data (Merchant Solutions) Operational
Global Payments Operational
HSBC Operational
Ikano Operational
Intersolve Operational
ING Operational
JCB Operational
La Caixa Operational
La Poste Operational
LCL Operational
Limonetik Operational
Lloyd Operational
M&S Bank Operational
Nexi Operational
Paysquare BV Operational
PostFinance Operational
Redsys Operational
90 days ago
100.0 % uptime
Today
Santander Operational
SBSA Operational
SIX Payment Services Operational
Société Générale Operational
Teller (Nets) Operational
Trésor Public - Banque de France Operational
Unicre Operational
UOB Operational
Westpac Operational
Wirecard AG Operational
Worldline Operational
WorldPay Operational
Worldline Fraud expert service Operational
Portals & reporting Operational
SMB Merchant Portal Operational
Back Office Ogone Operational
MyPerformance Operational
Financial clearing and settlement service (Collect) Operational
Support Site (https://epayments-support.ingenico.com/) Operational
e-Portal Operational
Payment methods solutions Operational
AIRPLUS Operational
AliPay Operational
American Express Operational
Apple Pay Operational
Bancontact Operational
Belfius Direct Net Operational
Carte bancaire Operational
CBC / KBC Online Operational
Cetelem Operational
Diners Club Operational
DISCOVER Operational
EPS Operational
Facilipay Operational
Gift Cards ? Operational
Giropay Operational
iDEAL Operational
ING Home'Pay Operational
JCB Operational
Klarna Operational
Maestro Operational
M&S Budget Card Operational
M&S Charge Card Operational
M&S Credit Card Operational
M&S Debit Card Operational
Mastercard Operational
Multibanco Operational
PassES Operational
PayPal Operational
Paysafecard Operational
PostFinance E-finance Operational
PostFinance Card Operational
SEPA Direct Debit Operational
Sofinco Operational
SOFORT Banking Operational
Spirit Of Cadeau Operational
TWINT Operational
VISA Operational
Payment integrations Operational
Direct Server to server API Operational
Direct Client API Operational
Direct Hosted Payment Pages Operational
Direct Hosted Tokenization Pages Operational
Worldline Batch transaction processing Operational
Worldline e-Terminal Operational
Worldline Ecommerce Payment Pages Operational
Worldline DirectLink API's Operational
Worldline FlexCheckout Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Update of our TEST & Archives database on 17/09/2025 Sep 17, 2025 14:30-15:30 CEST

In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.

Please be informed that an update will take place to the TEST & Archives databases on 17/09/2025, between 14:30 and 15:30 CEST.

Impact on your TEST account:

The TEST environment and the archives database will be unavailable for 20 seconds during the maintenance.

We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe.

During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.

To minimize the impact on your business, all updates are always performed during off-peak time frames.

We apologise for any inconvenience resulting from the timing of this update

Please don't hesitate to contact us in case you have any questions.

Posted on Sep 03, 2025 - 08:47 CEST

Planned maintenance at Worldline: No impact foreseen Sep 22, 2025 08:00-17:00 CEST

In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline TEST environment.

The maintenance is announced for 22/09/2025 between 08:00 and 17:00 CEST.

No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CEST.

Please forward this information to your technical department.

Posted on Sep 08, 2025 - 08:01 CEST

POSTPONED: Planned maintenance at Worldline: Slight interruptions possible Sep 23, 2025 08:00 - Sep 24, 2025 16:00 CEST

Please be informed that the maintenance at Worldline in the PRODUCTION environment, originally scheduled for 16 and 17 September, has been POSTPONED.

The maintenance will now take place on 23 and 24, September between 08:00 and 10:00 CEST on both days. To ensure our online payment platform remains secure, reliable, and innovative, we periodically update our test and production environments with the latest security enhancements.

Monitoring of the changes will start at 08:00 CEST on 23/09/2025 and end at 16:00 CEST on 24/09/2025. This schedule enables monitoring and any necessary follow-up actions

During the above timeframes, your customers may experience minor interruptions in the connection to the payment systems. Our team of experts will be closely monitoring the environment throughout the entire maintenance window to ensure a smooth process.

Please forward this information to your technical department.

Thank you for your understanding and cooperation.

Posted on Sep 10, 2025 - 11:44 CEST

Planned maintenance at Worldline: No impact foreseen Sep 24, 2025 08:00-17:00 CEST

In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline TEST environment.

The maintenance is announced for 24/09/2025 between 08:00 and 17:00 CEST.

No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CEST.

Please forward this information to your technical department.

Posted on Sep 10, 2025 - 08:54 CEST

Update of our PRODUCTION database 25/09/2025 Sep 25, 2025 05:30-06:30 CEST

In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.

Therefore, we plan an update of our PRODUCTION database on 25/09/2025, between 05:30 and 06:30 CEST.

Impact on your PRODUCTION account:

The PRODUCTION environment will be unavailable for 20 seconds during the maintenance.

We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe

During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.

To minimize the impact on your business, all updates are always performed during off-peak time frames.

We apologise for any inconvenience resulting from the timing of this update

Please don't hesitate to contact us in case you have any questions.

Posted on Sep 11, 2025 - 09:34 CEST

Planned maintenance at Worldline: No impact foreseen Sep 29, 2025 08:00-17:00 CEST

In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline PRODUCTION environment.

The maintenance is announced for 29/09/2025 between 08:00 and 17:00 CEST.

No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CEST.

Please forward this information to your technical department.

Posted on Sep 15, 2025 - 09:21 CEST
Sep 16, 2025

No incidents reported today.

Sep 15, 2025
Resolved - Please be informed that a perturbation impacting Bancontact 3-D Secure authentication occurred on 15/09/2025 between 14:25 CEST and 15:42 CEST.

As a result, during this time frame, some of your customers may have received an error message and their transaction treated by Bancontact may have ended in a status 0 (incomplete/invalid).

Depending on your account configuration:
- your customers may have returned to the previous page to reattempt the payment with a different payment method or
- the transaction may have been processed without 3-D Secure.

Sep 15, 16:27 CEST
Identified - We would like to inform you about an ongoing technical issue impacting Bancontact 3-D Secure authentication as from 14:25 CEST (15/09/2025).

This issue results in a number of transactions receiving a status 0 (Incomplete/invalid) or status 2 (Authorisation declined) due to the impossibility of performing a 3-D Secure check.

A dedicated team has been deployed to investigate the situation as a matter of urgency. An update will be provided shortly.

We appreciate your understanding of the matter.

Sep 15, 15:02 CEST
Completed - The scheduled maintenance has been completed.
Sep 15, 14:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 08:00 CEST
Scheduled - Please be informed about an upcoming maintenance at Worldline related to some acquirers you are working with. The main maintenance activities are scheduled for 15/09/2025 between 08:00 to 14:00 CEST.

Please note that our team of experts will continue monitoring and performing necessary follow-up actions until required.

During this period, you may experience slight interruptions in the cancellation of transactions. However, we would like to confirm that there is no action nor change required on your side. As a result of this maintenance, the status updates for cancel operations will be provided more promptly.

Rest assured that our team of experts will monitor all processes closely to ensure that all the maintenance activities are correctly executed and will act immediately and even roll back the update, should anything unforeseen occur.

Thank you for your understanding and patience.

Sep 1, 09:18 CEST
Resolved - Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Worldline Acquirer on 15/09/2025 between 11:03 and 11:13 CEST.

We confirm that as of 11:13 CEST on 15/09/2025, normal service has been resumed and your customers will now be able to make payments normally.

We regret the situation and any potential inconvenience.

Sep 15, 11:46 CEST
Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025
Resolved - We would like to inform you that your customers may have experienced time-outs or higher than expected latency for processing transactions between 04:17 CEST and 04:37 CEST 11-09-2025.

All transactions that were not affected by a time-out have been successfully processed and have the correct statuses.

The service has been restored to normal operating conditions.

We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

Sep 11, 05:37 CEST
Sep 10, 2025

No incidents reported.

Sep 9, 2025
Resolved - Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Worldline Acquirer on 09/09/2025 between 15:09 and 16:50 CEST.

We confirm that as of 16:50 CEST on 09/09/2025, normal service has been resumed and your customers will now be able to make payments normally.

We regret the situation and any potential inconvenience.

Sep 9, 17:30 CEST
Identified - We would like to inform you about an ongoing issue with Worldline Acquirer transaction processing (an increase in declined captures) as from 15:09 CEST on 09/09/2025.

We are investigating the situation with the highest priority. An update will be provided shortly.

We appreciate your understanding of the matter.

Sep 9, 16:45 CEST
Sep 8, 2025
Completed - The scheduled maintenance has been completed.
Sep 8, 17:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 08:00 CEST
Scheduled - In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline PRODUCTION environment.

The maintenance is announced for 08/09/2025 between 08:00 and 17:00 CEST.

No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CEST.

Please forward this information to your technical department.

Aug 25, 11:11 CEST
Resolved - Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Worldline Acquiring on 08/09/2025 between 12:08 and 14:40 CEST.

We confirm that as of 14:40 CEST on 08/09/2025, normal service has been resumed and your customers are now able to make payments as expected.

We apologise for any inconvenience caused.

Sep 8, 16:01 CEST
Completed - The scheduled maintenance has been completed.
Sep 8, 11:07 CEST
Update - We will be undergoing scheduled maintenance during this time.
Feb 21, 16:19 CET
Scheduled - In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our PRODUCTION environment.
Please be informed about upcoming maintenance at Worldline.

The maintenance is announced for 03/03/2025 between 08:00 and 17:00 CET.

No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CET.

Please forward this information to your technical department.

Feb 21, 16:17 CET
Completed - The scheduled maintenance has been completed.
Sep 8, 11:06 CEST
Scheduled - Please be informed about upcoming maintenance at Worldline.

The maintenance is announced for 03/03/2025 between 00:30 and 04:30 CET.

During the indicated period, your customers may experience slight interruptions with performing online transaction authorisations for all payment schemes (Bancontact, Maestro, Visa, Mastercard, Mastercard Debit and Visa Debit) via Worldline acquiring.

There is no action nor change required from your side.

Our team of experts will monitor all processes closely to ensure that all the maintenance activities are correctly executed and completed.

Thank you for your understanding, and we regret any inconvenience this may cause.

Feb 21, 11:10 CET
Completed - The scheduled maintenance has been completed.
Sep 8, 11:06 CEST
Scheduled - In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.

Therefore, we plan an update of our PRODUCTION database on 27/02/2025, between 05:30 and 06:30 CET.

Impact on your PRODUCTION account:

The PRODUCTION environment will be unavailable for 20 seconds during the maintenance.

We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe

During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.

To minimize the impact on your business, all updates are always performed during off-peak time frames.

We apologise for any inconvenience resulting from the timing of this update

Please don't hesitate to contact us in case you have any questions.

Feb 12, 12:03 CET
Completed - The scheduled maintenance has been completed.
Sep 8, 11:06 CEST
Scheduled - In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our PRODUCTION environment.
Please be informed about upcoming maintenance at Worldline.

The maintenance is announced for 04/03/2025 between 08:00 and 17:00 CET.

No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CET.

Please forward this information to your technical department.

Feb 21, 16:51 CET
Completed - The scheduled maintenance has been completed.
Sep 8, 11:06 CEST
Scheduled - In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our PRODUCTION environment.
Please be informed about upcoming maintenance at Worldline.

The maintenance is announced for 05/03/2025 between 08:00 and 17:00 CET (instead of 04/03/2025).

No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CET.

Please forward this information to your technical department.

Feb 27, 12:34 CET
Completed - The scheduled maintenance has been completed.
Sep 8, 11:05 CEST
Scheduled - In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our PRODUCTION environment.
Please be informed about upcoming maintenance at Worldline.

The maintenance is announced for 06/03/2025 between 08:00 and 17:00 CET.

No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CET.

Please forward this information to your technical department.

Feb 21, 16:55 CET
Completed - The scheduled maintenance has been completed.
Sep 8, 11:04 CEST
Scheduled - In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline TEST environment.

The upcoming maintenance is announced for 24/03/2025 between 08:00 and 17:00 CET.

No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 08:00 CET.

Please forward this information to your technical department.

Mar 10, 11:44 CET
Resolved - Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via some UK acquirers between 04/09/2025 17:30 and 05/09/2025 14:40 CEST.

We confirm that as of 14:40 CEST on 05/09/2025, normal service has been resumed and your customers will now be able to make payments normally.

We also confirm the issue has an external responsibility (independent of Worldline)

Sep 8, 10:23 CEST
Update - We would like to inform you that the issue with UK acquirers transaction processing as from 17:30 CEST on 04/09/2025, is still ongoing.

We are continuing the investigation of the situation with the highest priority. An update will be provided shortly.

We appreciate your understanding of the matter.

Sep 5, 16:30 CEST
Identified - We would like to inform you about an ongoing issue with UK acquirers transaction processing as from 17:30 CEST on 04/09/2025.

We are investigating the situation with the highest priority. An update will be provided shortly.

We appreciate your understanding of the matter.

Sep 4, 18:30 CEST
Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025
Sep 4, 2025
Completed - The scheduled maintenance has been completed.
Sep 4, 17:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 08:00 CEST
Scheduled - In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our Worldline PRODUCTION environment.

The maintenance is announced for 04/09/2025 between 08:00 and 17:00 CEST.

No interruption is expected. Nonetheless, we will monitor that transactions are being processed normally as of 17:00 CEST.

Please forward this information to your technical department.

Aug 21, 13:17 CEST
Sep 3, 2025

No incidents reported.

Sep 2, 2025

No incidents reported.