Worldline Online Payments Platform
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Acquiring solutions Operational
AIB Operational
ANZ Bank Operational
Arkea Operational
Aurora Operational
Banque Postale Operational
Bambora Operational
Banco Sabadell Operational
Banque Populaire, Caisse d'Epargne, BRED Operational
Barclays Operational
BBVA Operational
BNG Bank Operational
BNL Positivity Operational
BNP Paribas Operational
BS Payone Operational
Caisse d’Epargne Operational
Caixa Catalunya Operational
Card Complete Operational
Cielo Operational
CMI Operational
Crédit du Nord Operational
Chase Paymentech Operational
Crédit Agricole Operational
Crédit Mutuel, CIC, BECM Operational
COFIDIS Operational
Cofinoga Operational
Concardis Operational
Elavon Operational
Europabank Operational
European Merchant Services (EMS) Operational
Evo Payments Operational
First Data (Merchant Solutions) Operational
Global Payments Operational
HSBC Operational
Ikano Operational
Intersolve Operational
ING Operational
JCB Operational
La Caixa Operational
LCL Operational
Limonetik Operational
Lloyd Operational
M&S Bank Operational
Nexi Operational
Paysquare BV Operational
PostFinance Operational
Santander Operational
SBSA Operational
SIX Payment Services Operational
Société Générale Operational
Teller (Nets) Operational
Trésor Public - Banque de France Operational
Unicre Operational
UOB Operational
Westpac Operational
Wirecard AG Operational
Worldline Operational
WorldPay Operational
Worldline Fraud expert service Operational
Payment methods solutions Operational
90 days ago
100.0 % uptime
Today
AIRPLUS Operational
AliPay Operational
American Express Operational
Apple Pay Operational
Bancontact Operational
Belfius Direct Net Operational
Carte bancaire Operational
CBC / KBC Online Operational
Cetelem Operational
Diners Club Operational
DISCOVER Operational
EPS Operational
90 days ago
100.0 % uptime
Today
Facilipay Operational
Gift Cards ? Operational
Giropay Operational
90 days ago
100.0 % uptime
Today
iDEAL Operational
ING Home'Pay Operational
JCB Operational
Klarna Operational
Maestro Operational
M&S Budget Card Operational
M&S Charge Card Operational
M&S Credit Card Operational
M&S Debit Card Operational
Mastercard Operational
Multibanco Operational
PassES Operational
PayPal Operational
Paysafecard Operational
PostFinance E-finance Operational
PostFinance Card Operational
SEPA Direct Debit Operational
Sofinco Operational
SOFORT Banking Operational
Spirit Of Cadeau Operational
90 days ago
100.0 % uptime
Today
TWINT Operational
VISA Operational
Payment integrations Operational
Direct Server to server API Operational
Direct Client API Operational
Direct Hosted Payment Pages Operational
Direct Hosted Tokenization Pages Operational
Worldline Batch transaction processing Operational
Worldline e-Terminal Operational
Worldline Ecommerce Payment Pages Operational
Worldline DirectLink API's Operational
Worldline FlexCheckout Operational
Portals & reporting Operational
90 days ago
99.77 % uptime
Today
SMB Merchant Portal Operational
Back Office Ogone Operational
MyPerformance Operational
Financial clearing and settlement service (Collect) Operational
Support Site (https://epayments-support.ingenico.com/) Operational
90 days ago
99.77 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Worldline: New release 4.154 Feb 8, 2023 09:00-10:00 CET
Update - We are happy to confirm that the new release (4.154) is now available in the TEST environment.

We advise you to try out the new functionalities in your Worldline TEST account before we publish the updates in PRODUCTION on Wednesday 08/02/2023.

You can find detailed explanation and further information on this release on our Support Site under 'Home' - 'News' - 'Changelog': https://epayments-support.ingenico.com/en/news/changelog

All these updates and additional functionalities are made available to you automatically and free of charge in the TEST environment.

If you have any commercial questions you can always get in touch with your contact person or our commercial department.

For technical questions, our Customer Care department is always there to help you.
Jan 25, 2023 - 11:04 CET
Scheduled - To provide our customers with new features, Worldline constantly invests in the capacity and functionalities of its payment platform.

On Wednesday 25/01/2023 there will be a new release 4.154 available in the TEST environment.

As of this day, this release will be available for testing purposes in our TEST environment before being moved to our PRODUCTION environment at a later stage. A detailed description of these new release functionalities will be available on our Support Site (https://epayments-support.ingenico.com/en/news/changelog) on the day of the TEST release (25/01/2023).

We encourage all our customers to read the release notes and to test all new functionalities.
You can test these in the TEST environment using your TEST account. At this stage, no changes are being done to the PRODUCTION environment and no live transactions will be affected.

We are planning to move this new release to production on Wednesday 08/02/2023.
Jan 16, 2023 - 12:12 CET
Update of our TEST & Archives database on 09/02/2023 Feb 9, 2023 05:30-06:30 CET
In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.

Please be informed that an update will take place to the TEST & Archives databases on Thursday 09/02/2023, between 05:30 and 06:30 CET.

Impact on your TEST account:

The TEST environment and the archives database will be unavailable for 20 seconds during the maintenance.

We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe.

During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.

To minimize the impact on your business, all updates are always performed during off-peak time frames.

We apologise for any inconvenience resulting from the timing of this update

Please don't hesitate to contact us in case you have any questions.
Posted on Jan 26, 2023 - 11:12 CET
Past Incidents
Jan 27, 2023

No incidents reported today.

Jan 26, 2023
RESOLVED - Worldline Slow Response Time
Resolved - We wish to inform you that your customers might have experienced time-outs or higher than expected latency for processing transactions between 13:12 and 13:17 CET. However, all transactions that were not subject to a time-out were processed and have correct statuses.

Since 13:17 CET, the service has been restored to normal.

We also confirm that the issue has an external root cause and responsibility (independent of Worldline).
Jan 26, 13:49 CET
Update of our PRODUCTION database on 26/01/2023
Completed - The scheduled maintenance has been completed.
Jan 26, 06:30 CET
Scheduled - In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.

Therefore, we plan an update of our PRODUCTION database on Thursday 26/01/2023, between 05:30 and 06:30 CET.

Impact on your PRODUCTION account:
The PRODUCTION environment will be unavailable for 20 seconds during the maintenance.

We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe

During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.

To minimize the impact on your business, all updates are always performed during off-peak time frames.

We apologise for any inconvenience resulting from the timing of this update
Jan 12, 10:00 CET
Planned maintenance at Teller: slight interruptions possible
Completed - The scheduled maintenance has been completed.
Jan 26, 05:00 CET
Scheduled - Worldline has been informed about upcoming maintenance at Teller.

The maintenance is announced for 26/01/2023 between 00:00 and 05:00 CET.

During the indicated period your customers may experience slight interruptions in the connection to the payment systems.

Please forward this information to your technical department.
Jan 19, 09:54 CET
Jan 25, 2023
RESOLVED - Worldline Slow Response Time
Resolved - We wish to inform you that your customers might have experienced time-outs or higher than expected latency for processing transactions between 12:26 and 12:29 CET. However, all transactions that were not subject to a time-out were processed and have correct statuses.

The service has been restored to normal.

We apologise for any potential inconvenience.
Jan 25, 13:30 CET
Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.

Jan 17, 2023
Service with TWINT restored
Resolved - Please be informed that due to an external technical issue, some of your customers might have been unable to make payments online via TWINT between 11:55 and 12:33 CET today (17/01/2023).

We confirm that as of 12:33 CET, normal service has been resumed and your customers will now be able to make payments as expected.

We also confirm that the issue has an external responsibility (independent of Worldline).
Jan 17, 13:56 CET
Jan 16, 2023

No incidents reported.

Jan 15, 2023

No incidents reported.

Jan 14, 2023

No incidents reported.

Jan 13, 2023
Planned maintenance at PayPal slight interruptions possible
Completed - The scheduled maintenance has been completed.
Jan 13, 08:01 CET
Scheduled - Worldline has been informed about upcoming maintenance at PayPal .

The maintenance is announced for 13/01/2023 between 02:00 and 08:00 CET.

During the indicated period your customers may experience slight interruptions in the connection to the payment systems.

Please forward this information to your technical department.
Jan 9, 11:24 CET
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