Worldline Online Payments Platform
All Systems Operational
Acquiring solutions Operational
AIB Operational
ANZ Bank Operational
Arkea Operational
Aurora Operational
Banque Postale Operational
Bambora Operational
Banco Sabadell Operational
Banque Populaire, Caisse d'Epargne, BRED Operational
Barclays Operational
BBVA Operational
BNG Bank Operational
BNL Positivity Operational
BNP Paribas Operational
BS Payone Operational
Caisse d’Epargne Operational
Caixa Catalunya Operational
Card Complete Operational
Carrefour Banque Operational
Cielo Operational
CMI Operational
Crédit du Nord Operational
Chase Paymentech Operational
Crédit Agricole Operational
Crédit Mutuel, CIC, BECM Operational
COFIDIS Operational
Cofinoga Operational
Concardis Operational
Elavon Operational
Europabank Operational
European Merchant Services (EMS) Operational
Evo Payments Operational
First Data (Merchant Solutions) Operational
Global Payments Operational
HSBC Operational
Ikano Operational
Intersolve Operational
ING Operational
JCB Operational
La Caixa Operational
LCL Operational
Limonetik Operational
Lloyd Operational
M&S Bank Operational
Nexi Operational
Paysquare BV Operational
PostFinance Operational
Santander Operational
SBSA Operational
SIX Payment Services Operational
Société Générale Operational
Teller (Nets) Operational
Trésor Public - Banque de France Operational
Unicre Operational
UOB Operational
Westpac Operational
Wirecard AG Operational
Worldline Operational
WorldPay Operational
Worldline Fraud expert service Operational
Payment methods solutions Operational
AIRPLUS Operational
AliPay Operational
American Express Operational
Apple Pay Operational
Bancontact Operational
Belfius Direct Net Operational
Carte bancaire Operational
CBC / KBC Online Operational
Cetelem Operational
Diners Club Operational
DISCOVER Operational
EPS Operational
Facilipay Operational
Gift Cards ? Operational
Giropay Operational
iDEAL Operational
ING Home'Pay Operational
JCB Operational
Klarna Operational
Maestro Operational
M&S Budget Card Operational
M&S Charge Card Operational
M&S Credit Card Operational
M&S Debit Card Operational
Mastercard Operational
Multibanco Operational
PassES Operational
PayPal Operational
Paysafecard Operational
PostFinance E-finance Operational
PostFinance Card Operational
SEPA Direct Debit Operational
Sofinco Operational
SOFORT Banking Operational
Spirit Of Cadeau Operational
TWINT Operational
VISA Operational
Payment integrations Operational
Direct Server to server API Operational
Direct Client API Operational
Direct Hosted Payment Pages Operational
Direct Hosted Tokenization Pages Operational
Worldline Batch transaction processing Operational
Worldline e-Terminal Operational
Worldline Ecommerce Payment Pages Operational
Worldline DirectLink API's Operational
Worldline FlexCheckout Operational
Portals & reporting Operational
SMB Merchant Portal Operational
Back Office Ogone Operational
MyPerformance Operational
Financial clearing and settlement service (Collect) Operational
Support Site (https://epayments-support.ingenico.com/) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 27, 2024
Service with BNP Paribas restored
Resolved - Please be informed that due to a technical issue, your customers might have been unable to make payments online via BNP Paribas between 08:00 and 08:06 CEST today 27/07/2024.

We confirm that as of 08:06 CEST, normal service has been resumed and your customers will now be able to make payments as expected.

We apologise for any potential inconvenience experienced.
Jul 27, 09:12 CEST
Jul 26, 2024
Technical issue causing incomplete or invalid transactions
Resolved - Please be informed that due to a technical difficulty ongoing since 25/07/2024, 09:00 CEST, some of your transactions were set to an incomplete or invalid status. The issue was resolved on the 25/07.2024 at 16:10 CEST.

The incident affected Bancontact and Belfius.

We also confirm that the issue had an external responsibility (independent of Worldline).
Jul 26, 10:58 CEST
Identified - Please be informed that due to a technical difficulty ongoing since 25/07/2024, 09:00 CEST, some of your transactions were set to an incomplete or invalid status. The issue was resolved on the 25/07.2024 at 16:10 CEST.

The incident affected Bancontact and Belfius.

We also confirm that the issue had an external responsibility (independent of Worldline).
Jul 25, 16:15 CEST
Jul 25, 2024
Update of our PRODUCTION database on 25/07/2024
Completed - The scheduled maintenance has been completed.
Jul 25, 06:30 CEST
Scheduled - In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.

Therefore, we plan an update of our PRODUCTION database on 25/07/2024, between 05:30 and 06:30 CEST.

Impact on your PRODUCTION account:

The PRODUCTION environment will be unavailable for 20 seconds during the maintenance.

We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe

During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.

To minimize the impact on your business, all updates are always performed during off-peak time frames.

We apologise for any inconvenience resulting from the timing of this update

Please don't hesitate to contact us in case you have any questions.
Jul 11, 08:02 CEST
Jul 24, 2024
Fraud Expert Scoring partially unavailable
Resolved - Please be informed that as a result of a technical issue, certain Fraud Expert Scoring functionalities were disturbed today (24/07/2024) between 08:22 and 08:36 CEST.

Some of your transactions may have been processed without Fraud Expert Scoring during this timeframe.

However, other fraud prevention services – 3-D Secure, FDM, FDMA Checklist and FDMA Scoring – were functioning as expected.

We apologise for any potential inconvenience.
Jul 24, 08:51 CEST
Investigating - Please be informed that due to a technical issue, certain Fraud Expert Scoring functionalities are temporarily disturbed.

Some of your transactions may be currently processed without Fraud Expert Scoring. However, other fraud prevention services – 3-D Secure, FDM, FDMA Checklist and FDMA Scoring – are functioning normally.

Our dedicated teams are working to resolve this matter with utmost urgency. We will update you as soon as the activity is restored to normal.

We apologise for any potential inconvenience.
Jul 24, 08:30 CEST
Jul 23, 2024

No incidents reported.

Jul 22, 2024
Planned load tests at Worldline in the TEST environment
Completed - We would like to inform you that the load tests initially scheduled in our TEST environment on Wednesday, 24/07/2024 between 08:00 and 13:30 CEST, have been CANCELLED.

By this notification we wish to confirm that no load test activities will take place during the above-mentioned timeframe.

We apologize for any inconvenience this may cause and appreciate your understanding.

Thank you for your continued support.
Jul 22, 11:42 CEST
Scheduled - To provide our customers with the best online payment experience, we constantly invest in the capacity and functionalities of our platform.

Due to this, we wish to inform our clients and partners about load tests planned in our TEST environment.

The load test activities will take place on: 24/07/2024 between 08:00 and 13:30 CEST.

We will take all possible measures to perform the testing activities without any impact on your business. However, slight interruptions might still occur for a short period of time in the connection to the payment systems in the TEST environment.

Please note that there is no impact on the Worldline PRODUCTION environment foreseen.

Thank you for your understanding and we apologize for any inconvenience this may cause you.
Jul 10, 09:34 CEST
Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
RESOLVED: Service interruption due to Crowdstrike and Microsoft issues
Resolved - Our monitoring systems detected a drop in transactions flow starting today, 19/07/2024 at 06:50 CEST.

After thorough investigation executed by our technical experts, we have determined that the issue is due to an ongoing global incident related to CrowdStrike and Microsoft, which has been confirmed and announced publicly by the companies.

In case you currently encounter any issues with the transactions processing, please note that this is due to the issue with these external suppliers. However, our technical experts continue to monitor the situation closely.
Jul 19, 10:59 CEST
Investigating - Our monitoring systems detected a drop in transactions flow starting today, 19/07/2024 at 06:50 CEST.

After thorough investigation executed by our technical experts, we have determined that the issue is due to an ongoing global incident related to CrowdStrike and Microsoft, which has been confirmed and announced publicly by the companies.

In case you currently encounter any issues with the transactions processing, please note that this is due to the issue with these external suppliers. However, our technical experts continue to monitor the situation closely.
Jul 19, 10:57 CEST
Jul 18, 2024
Update of our TEST & Archives database on 18/07/2024
Completed - The scheduled maintenance has been completed.
Jul 18, 06:30 CEST
Scheduled - In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.

Please be informed that an update will take place to the TEST & Archives database on 18/07/2024, between 05:30 and 06:30 CEST.

Impact on your TEST account:

The TEST environment will be unavailable for 20 seconds during the maintenance.

We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe.

During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.

To minimize the impact on your business, all updates are always performed during off-peak time frames.

We apologise for any inconvenience resulting from the timing of this update

Please don't hesitate to contact us in case you have any questions.
Jul 4, 08:04 CEST
Jul 17, 2024

No incidents reported.

Jul 16, 2024
Service interruption with iDEAL
Resolved - Please be informed that due to a technical issue, your customers might have been unable to make payments online via iDEAL on 16/07/2024 between 16:50 and 20:30 CEST.

We confirm that as of 20:30 CEST, normal service has been resumed and your customers will now be able to make payments as expected.

We apologise for any potential inconvenience experienced.
Jul 16, 21:10 CEST
Identified - We have identified ongoing difficulties with iDEAL transaction processing via acquirers BNG Bank, deVolksbank, NWB Bank and Deutsche Bank as of 16:50 CEST on 16/07/2024.

We have contacted the external party involved and will update you as soon as the activity is restored to normal.

Thank you for your patience.
Jul 16, 18:37 CEST
Worldline Payment Platform unavailability for IDeal transactions
Resolved - We would like to inform you that the Worldline Payment Platform is temporarily experiencing perturbations in processing payments forIDeal transactions.

A dedicated team has been deployed to investigate the situation as a matter of urgency with the aim to restore the activity to normal as soon as possible.

You will be updated as soon as the activity is restored to normal.

We apologise for any potential inconvenience.
Jul 16, 18:04 CEST
Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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