Worldline Online Payments Platform
Investigating - We have identified ongoing difficulties with IDeal transaction processing via Rabobank acquirer as of 17:45 CEST on 23/05/2024.

We have contacted the external party involved and will update you as soon as the activity is restored to normal.

Thank you for your patience.

May 23, 2024 - 19:11 CEST
Acquiring solutions Operational
AIB Operational
ANZ Bank Operational
Arkea Operational
Aurora Operational
Banque Postale Operational
Bambora Operational
Banco Sabadell Operational
Banque Populaire, Caisse d'Epargne, BRED Operational
Barclays Operational
BBVA Operational
BNG Bank Operational
BNL Positivity Operational
BNP Paribas Operational
BS Payone Operational
Caisse d’Epargne Operational
Caixa Catalunya Operational
Card Complete Operational
Carrefour Banque Operational
Cielo Operational
CMI Operational
Crédit du Nord Operational
Chase Paymentech Operational
Crédit Agricole Operational
Crédit Mutuel, CIC, BECM Operational
COFIDIS Operational
Cofinoga Operational
Concardis Operational
Elavon Operational
Europabank Operational
European Merchant Services (EMS) Operational
Evo Payments Operational
First Data (Merchant Solutions) Operational
Global Payments Operational
HSBC Operational
Ikano Operational
Intersolve Operational
ING Operational
JCB Operational
La Caixa Operational
LCL Operational
Limonetik Operational
Lloyd Operational
M&S Bank Operational
Nexi Operational
Paysquare BV Operational
PostFinance Operational
Santander Operational
SBSA Operational
SIX Payment Services Operational
Société Générale Operational
Teller (Nets) Operational
Trésor Public - Banque de France Operational
Unicre Operational
UOB Operational
Westpac Operational
Wirecard AG Operational
Worldline Operational
WorldPay Operational
Worldline Fraud expert service Operational
Payment methods solutions Degraded Performance
AIRPLUS Operational
AliPay Operational
American Express Operational
Apple Pay Operational
Bancontact Operational
Belfius Direct Net Operational
Carte bancaire Operational
CBC / KBC Online Operational
Cetelem Operational
Diners Club Operational
DISCOVER Operational
EPS Operational
Facilipay Operational
Gift Cards ? Operational
Giropay Operational
iDEAL Degraded Performance
ING Home'Pay Operational
JCB Operational
Klarna Operational
Maestro Operational
M&S Budget Card Operational
M&S Charge Card Operational
M&S Credit Card Operational
M&S Debit Card Operational
Mastercard Operational
Multibanco Operational
PassES Operational
PayPal Operational
Paysafecard Operational
PostFinance E-finance Operational
PostFinance Card Operational
SEPA Direct Debit Operational
Sofinco Operational
SOFORT Banking Operational
Spirit Of Cadeau Operational
TWINT Operational
VISA Operational
Payment integrations Operational
Direct Server to server API Operational
Direct Client API Operational
Direct Hosted Payment Pages Operational
Direct Hosted Tokenization Pages Operational
Worldline Batch transaction processing Operational
Worldline e-Terminal Operational
Worldline Ecommerce Payment Pages Operational
Worldline DirectLink API's Operational
Worldline FlexCheckout Operational
Portals & reporting Operational
SMB Merchant Portal Operational
Back Office Ogone Operational
MyPerformance Operational
Financial clearing and settlement service (Collect) Operational
Support Site (https://epayments-support.ingenico.com/) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.

Therefore, we plan an update of our PRODUCTION database on 30/05/2024, between 05:30 and 06:30 CET.

Impact on your PRODUCTION account:

The PRODUCTION environment will be unavailable for 20 seconds during the maintenance.

We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe

During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.

To minimize the impact on your business, all updates are always performed during off-peak time frames.

We apologise for any inconvenience resulting from the timing of this update

Please don't hesitate to contact us in case you have any questions.

Posted on May 16, 2024 - 08:32 CEST
To provide our customers with the best online payment experience, we constantly invest in the capacity and functionalities of our platform.

Due to this, we wish to inform our clients and partners about load tests planned in our TEST environment.

The load test activities will take place on 06/06/2024 between 08:00 and 12:00 CEST.

We will take all possible measures to perform the testing activities without any impact on your business. However, slight interruptions might still occur for a short period of time in the connection to the payment systems in the TEST environment.

Please note that there is no impact on the Worldline PRODUCTION environment foreseen.

Thank you for your understanding and we apologize for any inconvenience this may cause you.

Posted on May 23, 2024 - 08:23 CEST
Past Incidents
May 24, 2024

No incidents reported today.

May 23, 2024

Unresolved incident: Service interruption with Ideal / Rabobank.

May 22, 2024
Completed - The scheduled maintenance has been completed.
May 22, 15:30 CEST
Scheduled - In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.

Please be informed that an update will take place to the TEST & Archives database on 22/05/2024, between 14:30 and 15:30 CEST.

Impact on your TEST account:

The TEST environment will be unavailable for 20 seconds during the maintenance.

We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe.

During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.

To minimize the impact on your business, all updates are always performed during off-peak time frames.

We apologise for any inconvenience resulting from the timing of this update

Please don't hesitate to contact us in case you have any questions.

May 8, 08:20 CEST
Resolved - We wish to inform you that customers were unavailable to access Merchant Portal in the PREPRODUCTION (TEST) environment today, 22/05/2024 between 01:30 and 11:58 CEST.

We also confirm that there has been no impact in the PRODUCTION environment nor on the transactions processing.

We apologise for any resulting inconvenience.

May 22, 13:06 CEST
May 21, 2024
Resolved - Please be informed that as a result of a technical issue, some Fraud Expert Scoring functionalities were unavailable yesterday (21/05/2024) between 19:52 and 20:02 CEST.

Some of your transactions may have been processed without Fraud Expert Scoring during this timeframe.

Other fraud prevention services – 3-D Secure, FDM, FDMA Checklist and FDMA Scoring – ran as expected.

May 21, 21:02 CEST
Investigating - Please be informed that due to a technical issue, certain Fraud Expert Scoring functionalities are temporarily disturbed.

Some of your transactions may be currently processed without Fraud Expert Scoring. However, other fraud prevention services – 3-D Secure, FDM, FDMA Checklist and FDMA Scoring – are functioning normally.

Our dedicated teams are working to resolve this matter with utmost urgency. We will update you as soon as the activity is restored to normal.

We apologise for any potential inconvenience.

May 21, 19:55 CEST
May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024
Resolved - Please be informed that due to an external technical issue, your customers might have been unable to make payments online via Société Générale between 12:08 and 12:29 CEST today (17/05/2024).

We confirm that as of 12:29 CEST, normal service has been resumed and your customers are now able to make payments as expected.

We also confirm that the issue has an external responsibility (independent of Worldline).

May 17, 13:22 CEST
May 16, 2024
Resolved - Please be advised that we have experienced issues with accessing our Back Office in the TEST environment today, 16/05/2024 between 13:29 and 15:30 CEST.

We confirm that the problem has been solved at 15:30 CEST.

We would like to reassure you that our platform is stable and no impact in the PRODUCTION environment has been identified.

Please accept our sincere apologies for any resulting inconvenience.

May 16, 16:36 CEST
Identified - Please be informed that the Worldline (WLOP) Back Office is temporarily unavailable in the TEST environment.

Our technical teams are working to identify the cause of this interruption and restore service as a matter of urgency.

We would like to reassure you that our platform in the PRODUCTION environment is stable and no impact on transaction processing has been identified at this moment.

We thank you for your understanding.

May 16, 14:41 CEST
Resolved - Due to an approved, planned and previously communicated change, your customers might have experienced problems to perform transactions using the WLOP platform today, 16/05/2024 between 03:20 and 03:30 CEST.

Although this was handled by our technical experts with the highest priority, please note this is not considered as a platform incident, but an expected downtime during the planned change.

We would like to reassure you that our platform is stable and back to normal operating conditions since 03:30 CEST.

We apologise for any inconvenience.

May 16, 09:00 CEST
Investigating - Please be informed that the Worldline Back Office is temporarily unavailable.

Our technical teams are working to identify the cause of this interruption and restore service as a matter of urgency.

We thank you for your understanding.

May 16, 03:25 CEST
Completed - The scheduled maintenance has been completed.
May 16, 08:00 CEST
Scheduled - Please be informed that due to technical impediments the maintenance originally planned for Monday, 06/05/2024 could not take place and has been rescheduled.

The maintenance will take place on 16/05/2024 between 06:00 and 08:00 CEST.

There is no service interruption expected. What is more, there is no action nor change required from your side.
Our team of experts will monitor all processes closely to ensure that all the maintenance activities are correctly executed and completed.

Thank you for your understanding and we apologize for any inconvenience caused.

May 8, 09:29 CEST
Completed - The scheduled maintenance has been completed.
May 16, 04:30 CEST
Scheduled - In order to provide you with a secure, reliable and innovative online payment platform we must periodically perform maintenances in our PRODUCTION environment.

Therefore, we plan a maintenance activity which will take place in our PRODUCTION database on 16/05/2024 between 03:00 and 04.30 CEST.

Impact on your PRODUCTION account:

The PRODUCTION environment might encounter slight interruptions expected to last less than a minute.

During the update, our dedicated team of experts will monitor all processes closely to ensure that the maintenance is successfully completed.

Please don't hesitate to contact us in case you have any questions.

Thank you for your understanding and we apologize for any inconvenience caused.

May 2, 08:09 CEST
May 15, 2024
Resolved - Please be informed that due to an external technical issue, your customers might have been unable to make payments online via Société Générale between 12:50 and 13:05 CEST today (15/05/2024).

We confirm that as of 13:05 CEST, normal service has been resumed and your customers are now able to make payments as expected.

We also confirm that the issue has an external responsibility (independent of Worldline).

May 15, 13:30 CEST
May 14, 2024
Resolved - Please be informed that a technical interruption impacting Bancontact and Mastercard 3-D Secure authentication occurred Today (14/05/2024) between 08:26 and 09:26 CEST.

As a result, some of your customers may have received an error message and their transaction treated by Bancontact or Mastercard may have ended in a status 0 (incomplete/invalid).

Depending on your account configuration:
- your customers may have returned to the previous page to reattempt the payment with a different payment method or
- the transaction may have been processed without 3-D Secure.

May 14, 09:49 CEST
Identified - We have identified an ongoing technical interruption impacting 3-D Secure authentication as of 08:26 CEST.

As a result, some transactions treated by Mastercard and Bancontact might receive a status 0 (incomplete/invalid) due to the impossibility of performing a 3-D Secure check.

We thank you for your patience and understanding.

May 14, 09:22 CEST
May 13, 2024
Resolved - Please be advised that we have experienced issues with accessing our Back Office in PREPRODUCTION (TEST) environment today 13/05/2024 between 03:49 and 12:16 CEST.

Our technical teams have identified the cause and the problem has been solved at 12:16 CEST.

We would like to reassure you that our platform is stable and no impact on the PRODUCTION environment has been identified.

Please accept our sincere apologies for any resulting inconvenience and rest assured that preventive measures have been taken to avoid future occurrences of this issue.

May 13, 12:56 CEST
Investigating - Please be informed that the Worldline Back Office is temporarily unavailable in PREPRODUCTION (TEST) environment.

Please note there is no impact in PRODUCTION environment.

Our technical teams are working to identify the cause of this interruption and restore service as a matter of urgency.

We thank you for your understanding.

May 13, 04:29 CEST
May 12, 2024
Completed - The scheduled maintenance has been completed.
May 12, 05:00 CEST
Scheduled - Worldline has been informed about upcoming maintenance at Barclaycard.

The maintenance is announced for 12/05/2024 between 04:00 and 05:00 CEST.

During the indicated period your customers may experience slight interruptions in the connection to the payment systems.

Please forward this information to your technical department.

Apr 22, 11:05 CEST
May 11, 2024

No incidents reported.

May 10, 2024
Resolved - Please be advised that the issue with webhooks not delivered for DIRECT in the PREPRODUCTION (TEST) environment is now resolved since today, 10/05/2024 at 09:32 CEST.

Our dedicated teams have investigated the situation and the activity has been restored to normal.

We would like to reassure you that our platform is stable and no impact on transaction processing has been identified.

We apologise for any potential inconvenience caused.

May 10, 15:38 CEST
Investigating - Please be informed about an ongoing issue with receiving webhooks for DIRECT in the PREPRODUCTION (TEST) environment.

Please note that there is no impact on DIRECT in the PRODUCTION environment.

A dedicated team has been deployed to investigate the situation with the aim to restore the activity to normal as soon as possible.

You will be updated as soon as the activity is restored to normal.

We apologise for any potential inconvenience.

May 8, 12:15 CEST