Ingenico Ogone platform status page
All Systems Operational
Acquiring solutions Operational
AIB Operational
ANZ Bank Operational
Arkea Operational
Aurora Operational
Banque Postale Operational
Bambora Operational
Banco Sabadell Operational
Banque Populaire, Caisse d'Epargne, BRED Operational
Barclays Operational
BBVA Operational
BNG Bank Operational
BNL Positivity Operational
BNP Paribas Operational
BS Payone Operational
Caisse d’Epargne Operational
Caixa Catalunya Operational
Card Complete Operational
Cielo Operational
CMI Operational
Crédit du Nord Operational
Chase Paymentech Operational
Crédit Agricole Operational
Crédit Mutuel, CIC, BECM Operational
COFIDIS Operational
Cofinoga Operational
Concardis Operational
Elavon Operational
Europabank Operational
European Merchant Services (EMS) Operational
Evo Payments Operational
First Data (Merchant Solutions) Operational
Global Payments Operational
HSBC Operational
Ikano Operational
Intersolve Operational
ING Operational
JCB Operational
La Caixa Operational
LCL Operational
Limonetik Operational
Lloyd Operational
M&S Bank Operational
Nexi Operational
Paysquare BV Operational
PostFinance Operational
Santander Operational
SBSA Operational
SIX Payment Services Operational
Société Générale Operational
Teller (Nets) Operational
Trésor Public - Banque de France Operational
Unicre Operational
UOB Operational
Westpac Operational
Wirecard AG Operational
Worldline Operational
WorldPay Operational
Worldline Fraud expert service Operational
Payment methods solutions Operational
90 days ago
100.0 % uptime
Today
AIRPLUS Operational
AliPay Operational
American Express Operational
Apple Pay Operational
Bancontact Operational
Belfius Direct Net Operational
Carte bancaire Operational
CBC / KBC Online Operational
Cetelem Operational
Diners Club Operational
DISCOVER Operational
EPS Operational
90 days ago
100.0 % uptime
Today
Facilipay Operational
Gift Cards ? Operational
Giropay Operational
90 days ago
100.0 % uptime
Today
iDEAL Operational
ING Home'Pay Operational
JCB Operational
Klarna Operational
Maestro Operational
M&S Budget Card Operational
M&S Charge Card Operational
M&S Credit Card Operational
M&S Debit Card Operational
Mastercard Operational
Multibanco Operational
PassES Operational
PayPal Operational
Paysafecard Operational
PostFinance E-finance Operational
PostFinance Card Operational
SEPA Direct Debit Operational
Sofinco Operational
SOFORT Banking Operational
Spirit Of Cadeau Operational
90 days ago
100.0 % uptime
Today
TWINT Operational
VISA Operational
Payment integrations Operational
Direct Server to server API Operational
Direct Client API Operational
Direct Hosted Payment Pages Operational
Direct Hosted Tokenization Pages Operational
Worldline Batch transaction processing Operational
Worldline e-Terminal Operational
Worldline Ecommerce Payment Pages Operational
Worldline DirectLink API's Operational
Worldline FlexCheckout Operational
Portals & reporting Operational
90 days ago
99.91 % uptime
Today
SMB Merchant Portal Operational
Back Office Ogone Operational
MyPerformance Operational
Financial clearing and settlement service (Collect) Operational
Support Site (https://epayments-support.ingenico.com/) Operational
90 days ago
99.91 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Planned maintenance at AirPlus Oct 8, 2022 14:30-15:00 CEST
Worldline has been informed about upcoming maintenance at AirPlus.
The maintenance is announced for 08/10/2022 between 14:30 and 15:00 CEST.
During the indicated period the connection to the AirPlus payment systems will be fully unavailable.
Please forward this information to your technical department.

Posted on Oct 06, 2022 - 11:33 CEST
Worldline has been informed about upcoming maintenance at TWINT.
The maintenance is announced for 11/10/2022 between 02:00 and 07:00 CEST.
During the indicated period your customers may experience slight interruptions in the connection to the payment systems.
Please forward this information to your technical department.

Posted on Sep 29, 2022 - 16:10 CEST
Worldline: New release 4.153 Oct 12, 2022 08:00-09:00 CEST
To provide our customers with new features, Worldline constantly invests in the capacity and functionalities of its payment platform.

On Wednesday 12/10/2022 there will be a new release 4.153 available in the TEST environment.

This release is available for testing purposes in our TEST environment before being moved to our PRODUCTION environment at a later stage. A detailed description of these new release functionalities will be available on our Support Site under 'Home' - 'News' - 'Changelog' (https://epayments-support.ingenico.com/en/news/changelog) on the day of the release.

We encourage all merchants to read the release notes and to test all new functionalities. You can test these in the TEST environment using your TEST account. At this stage, no changes are being done to the PRODUCTION environment and no live transactions will be affected.

We are planning to move this new release to production on Wednesday 26/10/2022.

Posted on Sep 28, 2022 - 15:11 CEST
In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.

Please be informed that an update will take place to the TEST & Archives databases on Thursday 13/10/2022, between 05:30 and 06:30 CEST.

Impact on your TEST account:
The TEST environment and the archives database will be unavailable for 20 seconds during the maintenance.

We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe

During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.

To minimize the impact on your business, all updates are always performed during off-peak time frames.

We apologise for any inconvenience resulting from the timing of this update.

Posted on Sep 29, 2022 - 10:32 CEST
Past Incidents
Oct 7, 2022
Resolved - We wish to inform you that your customers might have experienced time-outs or higher than expected latency for processing transactions between 09:47 and 09:53 CEST. However, all transactions that were not subject to a time-out were processed and have correct statuses.

The service has been restored to normal.

We apologise for any potential inconvenience.

Oct 7, 10:31 CEST
Completed - The scheduled maintenance has been completed.
Oct 7, 10:00 CEST
Scheduled - Worldline has been informed about upcoming maintenance at PayPal.
The maintenance is announced for 07/10/2022 between 04:00 and 10:00 CEST.
During the indicated period your customers may experience slight interruptions in the connection to the payment systems.
Please forward this information to your technical department.

Oct 5, 08:53 CEST
Oct 6, 2022

No incidents reported.

Oct 5, 2022
Resolved - Please be informed that due to an external technical issue, your customers might have been unable to make payments online via TWINT between 12:20 and 15:15 CEST today (05/10/2022).

We confirm that as of 15:15 CEST, normal service has been resumed and your customers will now be able to make payments as expected.

Please note that the issue was caused and resolved independently from Worldline.

Oct 5, 16:20 CEST
Identified - We have identified ongoing difficulties with TWINT transaction processing via Limonetik acquirer as of 12:20 CEST on 05/10/2022.

We have contacted the external party involved and will update you as soon as the activity is restored to normal.

Thank you for your patience.

Oct 5, 15:44 CEST
Resolved - Please be informed that as a result of a technical issue, certain Fraud Expert Scoring functionalities were disturbed today (05/10/2022) between 10:03 and 12:05 CEST.

Some of your transactions may have been processed without Fraud Expert Scoring during this timeframe.

However, other fraud prevention services – 3-D Secure, FDM, FDMA Checklist and FDMA Scoring – were functioning as expected.

We apologise for any potential inconvenience.

Oct 5, 12:31 CEST
Investigating - Please be informed that due to a technical issue, certain Fraud Expert Scoring functionalities are temporarily disturbed.

Some of your transactions may be currently processed without Fraud Expert Scoring. However, other fraud prevention services – 3-D Secure, FDM, FDMA Checklist and FDMA Scoring – are functioning normally.

Our dedicated teams are working to resolve this matter with utmost urgency. We will update you as soon as the activity is restored to normal.

We apologise for any potential inconvenience.

Oct 5, 10:08 CEST
Resolved - We wish to inform you that your customers might have experienced time-outs or higher than expected latency for processing transactions between 01:27 and 01:30 CEST. However, all transactions that were not subject to a time-out were processed and have correct statuses.

The service has been restored to normal.

We apologise for any potential inconvenience.

Oct 5, 09:12 CEST
Identified - We would like to inform you that the Worldline Payment Platform is temporarily experiencing perturbations in processing payments.

A dedicated team has been deployed to investigate the situation as a matter of urgency with the aim to restore the activity to normal as soon as possible.

You will be updated as soon as the activity is restored to normal.

We apologise for any potential inconvenience.

Oct 5, 01:32 CEST
Oct 4, 2022
Completed - The scheduled maintenance has been completed.
Oct 4, 03:30 CEST
Scheduled - We wish to inform you about upcoming maintenance at Worldline in the PRODUCTION environment.

The maintenance activities will take place on 04/10/2022 between 03:00 and 03:30 CEST.

We will take all possible measures to ensure that the maintenance activities will be performed without any impact on your business. However, it may still happen that during the indicated period your customers will experience slight interruptions in the connection to the payment systems.

To minimize the impact on your business, the maintenance will be performed during the off-peak time frame.

Our team of experts will monitor all processes closely to ensure that the activities are correctly completed.

We apologize for any inconvenience resulting from the timing of this maintenance.

Sep 20, 09:35 CEST
Oct 3, 2022
Resolved - Please be informed that due to an external technical issue, your customers might have been unable to make payments online via CB between 13:05 and 14:05 CEST today (03/10/2022).

We confirm that as of 14:05 CEST, normal service has been resumed and your customers will now be able to make payments as expected.

Oct 3, 14:46 CEST
Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022
Resolved - We wish to inform you that your customers might have experienced higher than expected latency for processing transactions today 29/09/2022 between 09:49 and 09:51 CEST. However, all transactions that were not subject to a time-out were processed and have correct statuses.

The service has been restored to normal.

We apologise for any potential inconvenience.

Sep 29, 10:03 CEST
Completed - The scheduled maintenance has been completed.
Sep 29, 06:30 CEST
Scheduled - In order to provide you with a secure, reliable and innovative online payment platform we must periodically update our test and production environments.

Therefore, we plan an update of our PRODUCTION database on Thursday, 29/09/2022 between 05:30 and 06:30 CEST.

Impact on your PRODUCTION account:
The PRODUCTION environment will be unavailable for 20 seconds during the maintenance.

We have performed testing on our internal system to ensure that the planned maintenance can be completed within the proposed timeframe

During the update our team of experts will also monitor all processes closely to ensure that the maintenance is correctly completed and any resulting issues are immediately addressed.

To minimize the impact on your business, all updates are always performed during off-peak time frames.

We apologise for any inconvenience resulting from the timing of this update

Sep 15, 12:18 CEST
Sep 28, 2022
Completed - The scheduled maintenance has been completed.
Sep 28, 16:01 CEST
Scheduled - To provide our customers with the best online payment experience, we constantly invest in the capacity and functionalities of our platform.
Due to this, we wish to inform our clients and partners about load tests planned in our TEST environment.
The load test activities will take place on 28/09/2022 between 08:00 and 16:00 CEST.
We will take all possible measures to perform the testing activities without any impact on your business. However, slight interruptions might still occur for a short period of time in the connection to the payment systems in the TEST environment.
Please note that there is no impact on the Worldline PRODUCTION environment foreseen.
Thank you for your understanding and we apologize for any inconvenience this may cause you.

Sep 21, 16:33 CEST
Sep 27, 2022
Completed - The scheduled maintenance has been completed.
Sep 27, 03:00 CEST
Scheduled - Worldline has been informed about upcoming maintenance at Paysafecard.

The maintenance is announced for 27/09/2022 between 02:00 and 03:00 CEST.

During the indicated period your customers may experience slight interruptions in the connection to the payment systems.

Please forward this information to your technical department.

Sep 16, 16:09 CEST
Sep 26, 2022
Completed - The scheduled maintenance has been completed.
Sep 26, 12:00 CEST
Scheduled - Please be informed about upcoming maintenance at Worldline (for assets and templates).

The maintenance will be performed in two phases, and take place between 08:00 and 12:00 CEST on the following days:
- in the TEST environment: on Wednesday 17/08/2022, and Monday 12/09/2022
- in the PRODUCTION environment: on Monday 29/08/2022, and Monday 26/09/2022

What does it mean for your business?
There is no impact foreseen neither in the TEST nor PRODUCTION environment.

We confirm that the maintenance will not affect payments processing and there is no action nor change required from your side.

Our dedicated team of experts will monitor all processes closely to ensure that the maintenance is correctly completed.

Aug 5, 13:32 CEST
Sep 25, 2022
Completed - The scheduled maintenance has been completed.
Sep 25, 05:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
Sep 22, 15:40 CEST
Scheduled - Worldline has been informed about upcoming maintenance at TWINT.

The maintenance is announced for 24/09/2022 & 25/09/2022 between 22:00 and 05:15 CEST.

During the indicated period your customers may experience slight interruptions in the connection to the payment systems.

Please forward this information to your technical department.

Sep 22, 11:30 CEST
Sep 24, 2022
Resolved - Due to a technical issue, your customers might have experienced perturbations performing transactions using the Worldline platform between 12:53 and 13:03 CEST (24/09/2022).

Our dedicated teams have restored the activity to normal at 13:03 CEST.

We apologise for any potential inconvenience.

Sep 24, 13:59 CEST
Identified - We would like to inform you that the Worldline Payment Platform is temporarily experiencing perturbations in processing payments.

A dedicated team has been deployed to investigate the situation as a matter of urgency with the aim to restore the activity to normal as soon as possible.

You will be updated as soon as the activity is restored to normal.

We apologise for any potential inconvenience.

Sep 24, 13:04 CEST
Sep 23, 2022
Completed - The scheduled maintenance has been completed.
Sep 23, 09:00 CEST
Scheduled - Worldline has been informed about upcoming maintenance at PayPal.

The maintenance is announced for 23/09/2022 between 03:00 and 09:00 CEST.

During the indicated period your customers may experience slight interruptions in the connection to the payment systems.

Please forward this information to your technical department.

Sep 16, 10:57 CEST