Ingenico Ogone platform status page
All Systems Operational
Acquiring solutions Operational
AIB Operational
ANZ Bank Operational
Arkea Operational
Aurora Operational
Banque Postale Operational
Bambora Operational
Banco Sabadell Operational
Banque Populaire, Caisse d'Epargne, BRED Operational
Barclays Operational
BBVA Operational
BNP Operational
BNL Positivity Operational
BS Payone Operational
Caisse d’Epargne Operational
Caixa Catalunya Operational
Card Complete Operational
Cielo Operational
CMI Operational
Crédit du Nord Operational
Chase Paymentech Operational
Crédit Agricole Operational
Crédit Mutuel, CIC, BECM Operational
COFIDIS Operational
Cofinoga Operational
Concardis Operational
Elavon Operational
Europabank Operational
European Merchant Services (EMS) Operational
Evo Payments Operational
First Data (Merchant Solutions) Operational
Global Payments Operational
HSBC Operational
Ikano Operational
Intersolve Operational
ING Operational
JCB Operational
La Caixa Operational
LCL Operational
Lloyd Operational
M&S Bank Operational
Nets Operational
Nexi Operational
Paysquare BV Operational
PostFinance Operational
Santander Operational
SBSA Operational
SIX Payment Services Operational
Société Générale Operational
Trésor Public - Banque de France Operational
Unicre Operational
UOB Operational
Westpac Operational
Wirecard AG Operational
Worldline Operational
WorldPay Operational
Payment methods solutions Operational
AIRPLUS Operational
AliPay Operational
American Express Operational
Apple Pay Operational
Bancontact Operational
Belfius Direct Net Operational
Carte bancaire Operational
CBC / KBC Online Operational
Cetelem Operational
Diners Club Operational
DISCOVER Operational
Facilipay Operational
Gift Cards ? Operational
iDEAL Operational
ING Home'Pay Operational
JCB Operational
Klarna Operational
Maestro Operational
M&S Budget Card Operational
M&S Charge Card Operational
M&S Credit Card Operational
M&S Debit Card Operational
MasterCard Operational
Multibanco Operational
PassES Operational
PayPal Operational
Paysafecard Operational
PostFinance E-finance Operational
PostFinance Card Operational
SEPA Direct Debit Operational
Sofinco Operational
SOFORT banking Operational
TWINT Operational
VISA Operational
Ingenico Fraud expert service Operational
Payment integrations Operational
Direct Server to server API Operational
Direct Client API Operational
Direct Hosted Payment Pages Operational
Direct Hosted Tokenization Pages Operational
Ingenico ePayments Batch transaction processing Operational
ingenico e-Terminal Operational
Ingenico Ecommerce Payment Pages Operational
Ingenico DirectLink API's Operational
Ingenico FlexCheckout Operational
Portals & reporting Operational
SMB Merchant Portal Operational
Back Office Ogone Operational
MyPerformance Operational
Financial clearing and settlement service (Collect) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned maintenance at Worldline (TEST & PRODUCTION environment): No impact foreseen May 24, 22:00 - May 25, 00:00 CEST
Please be informed about upcoming maintenance at Worldline.

The maintenance is announced for 23/05/2022 & 24/05/2022 between 22:00 and 23:59 CEST in the TEST & PRODUCTION environment.

Is there any impact foreseen?
No interruption nor impact on your business is expected.

During the updates, our dedicated team of experts will monitor all processes closely to ensure that the maintenance is successfully completed.

There is no action required from your side.

Please forward this information to your technical department.
Posted on May 17, 11:01 CEST
Past Incidents
May 20, 2022

No incidents reported today.

May 19, 2022

No incidents reported.

May 18, 2022
Worldline launches today its new release (4.150) in the TEST environment; PRODUCTION release planned on 18/05/2022
Completed - We are proud to inform you that the latest version of the Worldline payment platform is now available in both the TEST and PRODUCTION environments.

You can find detailed explanation and further information on this release on our Support Site under https://epayments-support.ingenico.com/en/news/changelog.

All these changes and extra functionalities are made available to you automatically and free of charge, in both the TEST and the PRODUCTION environments.

Thanks to your cooperation with Worldline, you now have access to one of the most complete and innovative solutions on the market. Furthermore, you have our guarantee that these products will also constantly continue to grow with you, in line with market needs and especially with your requirements.
May 18, 10:30 CEST
Scheduled - Worldline continuously offers you added value with its solutions by investing in the expansion of its product offering and the innovation of existing products, guaranteeing you that these products will constantly grow with you, in line with your own requirements in terms of security and stability and in line with market needs.

We advise you to try out the new functionalities in your Worldline TEST account before we publish the updates in PRODUCTION on Wednesday 18/05/2022.

You can find detailed explanation and further information on this release on our Support Site: https://epayments-support.ingenico.com/en/news/changelog

All these updates and additional functionalities are made available to you automatically and free of charge in the TEST environment.
May 4, 11:44 CEST
May 17, 2022
Settlement delay Chase Paymentech
Resolved - Our systems have detected that the Chase Paymentech transaction settlement file dated from 13/05/2022 has been rejected.

The settlement will be resubmitted accordingly on 17/05/2022.

As a result of this rejection, the proceeds of the transactions involved will be credited to your account 4 days later than usual.

We apologise for any inconvenience caused.
May 17, 14:48 CEST
May 16, 2022
Ongoing: Technical issue causing incomplete or invalid transactions ING/IDEAL
Resolved - Due to a technical problem some of your transactions may have been set to an incomplete or invalid status between 10:00 and 11:10 CEST on 16/05/2022.

Our technical teams have identified the cause and the problem has been solved.

Please accept our sincere apologies for any resulting inconvenience and rest assured that preventive measures have been taken to avoid future occurrences of this issue.

Do not hesitate to contact our Worldline support to retrieve a list of impacted transactions in order for you to be able to contact your customers.olved.
May 16, 12:15 CEST
Update - Due to a technical problem some of your transactions may have been set to an incomplete or invalid status between 10:00 and 11:10 CEST on 16/05/2022.

Our technical teams have identified the cause and the problem has been solved.

Please accept our sincere apologies for any resulting inconvenience and rest assured that preventive measures have been taken to avoid future occurrences of this issue.

Do not hesitate to contact our Worldline support to retrieve a list of impacted transactions in order for you to be able to contact your customers.
May 16, 12:15 CEST
Investigating - Please be informed that due to an ongoing technical issue on 16/05/2022 since 10:00 CEST, some of your transactions may be set to an incomplete or invalid status.

Our technical teams are working on resolving this issue as quickly as possible.

We will update you as soon as more information becomes available.

We apologise for any resulting inconvenience.
May 16, 11:44 CEST
Ongoing: Worldline (formerly Ingenico) Slow Response Time
Resolved - We wish to inform you that the issue with high processing time of transactions is resolved.

The issue lasted:
- in the TEST environment between 08:49 and 10:27 CEST
- in the PRODUCTION environment between 09:04 and 10:14 CEST.

However, all transactions that did go through were processed normally and have correct statuses.

The service is currently fully reestablished.

We apologise for the inconvenience caused both for yourself and your customers.
May 16, 11:47 CEST
Identified - Please be informed that your customers might currently experience higher than expected latency in the processing of transactions since 08:49 CEST.

Our dedicated teams are working on this with the aim to restore the activity to normal as soon as possible.

We will update you as soon as the activity is restored.

We apologise for any potential inconvenience.
May 16, 10:07 CEST
May 15, 2022
Ingenico platform unavailability in TEST environment
Resolved - This incident has been resolved.
May 15, 09:31 CEST
Identified - We would like to inform you that the TEST environment of the Ingenico platform is temporarily unavailable for payment processing.

A dedicated team has been deployed to investigate the situation as a matter of urgency with the aim to restore the activity to normal as soon as possible.

You will be updated as soon as the activity is restored to normal.

We apologise for any potential inconvenience.
May 15, 01:58 CEST
May 14, 2022

No incidents reported.

May 13, 2022
Ongoing: Fraud Expert Scoring partially unavailable
Resolved - Please be informed that as a result of a technical issue, some Fraud Expert Scoring functionalities were unavailable today (13/05/2022) between 09:48 and 10:47 CEST.

Some of your transactions may have been processed without Fraud Expert Scoring during this timeframe.

Other fraud prevention services – 3-D Secure, FDM, FDMA Checklist and FDMA Scoring – ran as expected.

If you wish to receive a list of affected transactions, please do not hesitate to contact our Worldline support.

We apologise for any inconvenience caused.
May 13, 11:04 CEST
Investigating - Please be informed that as a result of a technical issue, some Fraud Expert Scoring functionalities are temporarily unavailable.

Some of your transactions may be processed without Fraud Expert Scoring.

Other fraud prevention services – 3-D Secure, FDM, FDMA Checklist and FDMA Scoring – are running as expected.

Our technical teams are working to resolve this matter with utmost urgency. We will update you as soon as more information becomes available.

We apologise for any inconvenience caused.
May 13, 10:53 CEST
May 12, 2022

No incidents reported.

May 11, 2022
Planned maintenance at TWINT: slight interruptions possible
Completed - The scheduled maintenance has been completed.
May 11, 05:00 CEST
Scheduled - Worldline has been informed about upcoming maintenance at TWINT.

The maintenance is announced for 11/05/2022 between 01:00 and 05:00 CEST.

During the indicated period, your customers may experience slight interruptions in the connection to the payment systems.

Please forward this information to your technical department.
May 10, 10:34 CEST
May 10, 2022

No incidents reported.

May 9, 2022
Planned maintenance at PostFinance
Completed - The scheduled maintenance has been completed.
May 9, 19:36 CEST
Scheduled - Worldline has been informed about upcoming maintenance at PostFinance.

Due to maintenance work on the PostFinance payment system, E-Payment will be partially unavailable on 08 May 2022 and 09 May 2022.

Payment methods:
PostFinance E-Finance: 08 May 2022 - 03:00 - 05:00 CEST

PostFinance Card: 09 May 2022 - 02:00 - 03:30 CEST

Please forward this information to your technical department.
May 5, 13:58 CEST
Planned maintenance at Barclaycard: slight interruptions possible
Completed - The scheduled maintenance has been completed.
May 9, 19:29 CEST
Scheduled - Worldline has been informed about upcoming maintenance at Barclaycard acquiring.

The maintenance is announced for 08/05/2022 between 04:00 and 05:00 CEST.

During the indicated period, your customers may experience slight interruptions in the connection to the payment systems.
May 5, 10:29 CEST
Planned maintenance at Worldline (formerly Ingenico) in the PRODUCTION environment
Completed - The scheduled maintenance has been completed.
May 9, 19:27 CEST
Scheduled - Please forward the below information to your technical department:

We wish to inform you about upcoming maintenance at Worldline (formerly Ingenico) in the PRODUCTION environment.

The maintenance activities will take place on 08/05/2022 between 01:00 and 06:00 CEST.

We will take all possible measures to ensure that the maintenance activities will be performed without any impact on your business. However, it may still happen that during the indicated period your customers will experience slight interruptions in the connection to the payment systems.

Our team of experts will monitor all processes closely to ensure that the activities are correctly completed.

Please forward this information to your technical department.

We apologize for any inconvenience resulting from the timing of this maintenance.
Apr 26, 11:43 CEST
May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.

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