Technical issue causing refused transactions

Incident Report for Worldline (WLOP)

Resolved

Please be informed that due to a technical issue, some of your transactions have been refused between the 17/04/2024 at 08:00 CET and the 19/04/2024 at 18:06 CET.

Our technical teams have identified the cause and the problem has been solved.

Please accept our sincere apologies for any resulting inconvenience and rest assured that preventive measures have been taken to avoid future occurrences of this issue.

Posted Apr 19, 2024 - 18:13 CEST

This incident affected: Payment integrations (Direct Server to server API, Direct Client API, Direct Hosted Payment Pages, Direct Hosted Tokenization Pages, Worldline Batch transaction processing, Worldline e-Terminal, Worldline Ecommerce Payment Pages, Worldline DirectLink API's, Worldline FlexCheckout).