VISA, Mastercard, Carte Bancaire and American Express 3-D Secure Authentication partially unavailable

Incident Report for Worldline (WLOP)

Resolved

Please be informed that a perturbation impacting VISA, Mastercard, Carte Bancaire and American Express 3-D Secure authentication occurred Today, (03/07/2025) between 08:35 and 09:54 CEST.

As a result, during this time frame, some of your customers may have received an error message and their transaction treated by VISA, Mastercard, Carte Bancaire and American Express may have ended in a status 0 (incomplete/invalid).

Depending on your account configuration:
- your customers may have returned to the previous page to reattempt the payment with a different payment method or
- the transaction may have been processed without 3-D Secure.

We also confirm that the issue has an external responsibility (independent of Worldline).

Posted Jul 03, 2025 - 10:30 CEST

This incident affected: Payment methods solutions (American Express, Carte bancaire, Mastercard, VISA).