Service interruption with Worldline Acquirer

Incident Report for Worldline WLOP

Resolved

Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Worldline Acquirer on 09/09/2025 between 15:09 and 16:50 CEST.

We confirm that as of 16:50 CEST on 09/09/2025, normal service has been resumed and your customers will now be able to make payments normally.

We regret the situation and any potential inconvenience.

Posted Sep 09, 2025 - 17:30 CEST

Identified

We would like to inform you about an ongoing issue with Worldline Acquirer transaction processing (an increase in declined captures) as from 15:09 CEST on 09/09/2025.

We are investigating the situation with the highest priority. An update will be provided shortly.

We appreciate your understanding of the matter.

Posted Sep 09, 2025 - 16:45 CEST

This incident affected: Acquiring solutions (Worldline).