Resolved
Please be informed that a perturbation impacting 3-D Secure authentication occurred on 15-06-2026 between 02:17 and 03:35 CEST.
As a result, during this time frame, some of your customers may have received an error message and their transaction may have ended in a status 0 (incomplete/invalid).
Depending on your account configuration:
- your customers may have returned to the previous page to reattempt the payment with a different payment method or
- the transaction may have been processed without 3-D Secure.
Posted Jun 15, 2026 - 04:18 CEST
This incident affected: Payment methods solutions (AIRPLUS, AliPay, American Express, Apple Pay, Bancontact, Belfius Direct Net, Bizum, Carte bancaire, CBC / KBC Online, Cetelem, Diners Club, DISCOVER, EPS, Facilipay, Gift Cards, Giropay, iDEAL, ING Home'Pay, JCB, Klarna, Maestro, M&S Budget Card, M&S Charge Card, M&S Credit Card, M&S Debit Card, Mastercard, Multibanco, PassES, PayPal, Paysafecard, PostFinance E-finance, PostFinance Card, SEPA Direct Debit, Sofinco, Spirit Of Cadeau, TWINT, VISA).