Due to a technical issue, some of your transactions may have been set to an incomplete or invalid status between 14:16 CEST and 14:50 CEST on 25/08/2025.
We confirm that as of 14:50 CEST on 25/08/2025, normal service has been resumed and your customers will now be able to make payments normally.
We also confirm that the issue has an external responsibility (independent of Worldline).
Posted Aug 25, 2025 - 15:05 CEST
Identified
Please be informed that due to an ongoing technical issue on 25/08/2025 since 14:16 CEST, some of your transactions may be set to an incomplete or invalid status.
We are investigating the situation with the highest priority.
An update will be provided shortly.
We sincerely regret any potential inconvenience and appreciate your understanding of the matter.
Posted Aug 25, 2025 - 14:55 CEST
This incident affected: Payment methods solutions (Carte bancaire, Mastercard, VISA) and Acquiring solutions (BNP Paribas).