Technical issue causing incomplete or invalid transactions

Incident Report for Worldline WLOP

Resolved

Due to a technical issue, some of your transactions may have been set to an incomplete or invalid status between 05:40 and 05:46 CET.

We confirm that as of 05:46 CET on 04/12/2025, normal service has been resumed and your customers will now be able to make payments normally.

We regret the situation and any potential inconvenience.

Posted Dec 04, 2025 - 06:30 CET

This incident affected: Payment integrations (Direct Server to server API, Direct Client API, Direct Hosted Payment Pages, Direct Hosted Tokenization Pages, Worldline Batch transaction processing, Worldline e-Terminal, Worldline Ecommerce Payment Pages, Worldline DirectLink API's, Worldline FlexCheckout).