Resolved
Please be informed that a perturbation impacting 3-D Secure authentication occurred on 23/01/2026 between 10:45 and 12:06 CET.
As a result, during this time frame, some of your customers may have received an error message and their transaction treated by may have ended in a status 403 (Authentication failed).
Depending on your account configuration:
- your customers may have returned to the previous page to reattempt the payment with a different payment method or
- the transaction may have been processed without 3-D Secure.
Posted Jan 23, 2026 - 14:22 CET
Identified
We would like to inform you about an ongoing technical issue impacting 3-D Secure authentication as from 23/01/2026 10:45 CET.
This issue results in a number of transactions receiving a status 403 (Authentication failed) or status 2 (Authorisation declined) due to the impossibility of performing a 3-D Secure check.
A dedicated team has been deployed to investigate the situation as a matter of urgency. An update will be provided shortly.
We appreciate your understanding of the matter.
Posted Jan 23, 2026 - 12:20 CET
This incident affected: Payment methods solutions (AIRPLUS, AliPay, American Express, Apple Pay, Bancontact, Belfius Direct Net, Carte bancaire, CBC / KBC Online, Cetelem, Diners Club, DISCOVER, EPS, Facilipay, Gift Cards, Giropay, iDEAL, ING Home'Pay, JCB, Klarna, Maestro, M&S Budget Card, M&S Charge Card, M&S Credit Card, M&S Debit Card, Mastercard, Multibanco, PassES, PayPal, Paysafecard, PostFinance E-finance, PostFinance Card, SEPA Direct Debit, Sofinco, Spirit Of Cadeau, TWINT, VISA), Acquiring solutions (AIB, ANZ Bank, Arkea, Aurora, Banque Postale, Bambora, Banco Sabadell, Banque Populaire, Caisse d'Epargne, BRED, Barclays, BBVA, BNG Bank, BNL Positivity, BNP Paribas, BS Payone, Caisse d’Epargne, Caixa Catalunya, Card Complete, Carrefour Banque, Cielo, CMI, Crédit du Nord, Chase Paymentech, Crédit Agricole, Crédit Mutuel, CIC, BECM, COFIDIS, Cofinoga, Concardis, Elavon, Europabank, European Merchant Services (EMS), Evo Payments, First Data (Merchant Solutions), Global Payments, HSBC, Ikano, Intersolve, ING, JCB, La Caixa, La Poste, LCL, Limonetik, Lloyd, M&S Bank, Nexi, Paysquare BV, PostFinance, Redsys, Santander, SBSA, SIX Payment Services, Société Générale, Teller (Nets), Trésor Public - Banque de France, Unicre, UOB, Westpac, Wirecard AG, Worldline, WorldPay), Payment integrations (Direct Server to server API, Direct Client API, Direct Hosted Payment Pages, Direct Hosted Tokenization Pages, Worldline Batch transaction processing, Worldline e-Terminal, Worldline Ecommerce Payment Pages, Worldline DirectLink API's, Worldline FlexCheckout), and Portals & reporting (SMB Merchant Portal, Back Office Ogone, MyPerformance, Financial clearing and settlement service (Collect), Support Site (https://epayments-support.ingenico.com/), e-Portal).