Service interruption with Worldpay_ah

Incident Report for Worldline WLOP

Resolved

Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Worldpay_ah on 28/08/2025 between 19:39 and 20:28 CEST.

We confirm that as of 20:28 CEST on 28/08/2025, normal service has been resumed and your customers will now be able to make payments normally.

We also confirm that the issue has an external responsibility (independent of Worldline).

Posted Aug 28, 2025 - 20:46 CEST

Identified

We would like to inform you about an ongoing issue with Worldpay_ah transaction processing as from 19:39 CEST on 28-08-2025.

We are investigating the situation with the highest priority. An update will be provided shortly.

We appreciate your understanding of the matter.

Posted Aug 28, 2025 - 20:24 CEST

This incident affected: Acquiring solutions (WorldPay).