Service with Fiserv (First Data Merchant Services) restored

Incident Report for Worldline (WLOP)

Resolved

Please be informed that due to an external technical issue, your customers might have experienced instabilities when making payments online via Fiserv (First Data Merchant Services) between 07:00 and 10:55 CEST today (24/04/2024).

We confirm that as of 10:55 CEST, normal service has been resumed and your customers will now be able to make payments as expected.

We also confirm that the issue has an external responsibility (independent of Worldline).

Posted Apr 24, 2024 - 13:24 CEST

This incident affected: Acquiring solutions (First Data (Merchant Solutions)).