Service interruption with BCMC

Incident Report for Worldline WLOP

Resolved

Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Bancontact on 09/12/2025 between 13:06 and 20:53 CET.

We confirm that as of 20:53 CET on 09/12/2025, normal service has been resumed and your customers will now be able to make payments normally.

We regret the situation and any potential inconvenience.

Posted Dec 09, 2025 - 21:33 CET

Identified

We would like to inform you about an ongoing issue with BCMC transaction processing as from 13:06 CET on 09/12/2025.

We are investigating the situation with the highest priority. An update will be provided shortly.

We appreciate your understanding of the matter.

Posted Dec 09, 2025 - 18:52 CET

This incident affected: Payment methods solutions (Bancontact).